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Overview
No Jitter helps enterprise IT professionals assess the dynamic world of communications and collaboration technologies for optimal business outcome.
News
MIT: Agentic AI will fail without a solid data foundation
A new study from MIT and Google Cloud confirms that solid AI execution starts with a reliable data foundation and up-to-date data management practices.
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The rise of the AI-augmented manager
AI is shifting the managerial task list from chasing updates to judging outcomes, raising the value of business context, trust and human intervention.
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Consumers warming to AI customer service agents
Metrigy's research found that consumer preferences hinge on a variety of factors, so there is no one-size-fits-all deployment strategy.
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Shadow AI can be stopped when workers get better options
Unsanctioned AI usage is a risk for every enterprise; counter it with solid sanctioned-use policies and better AI tools for doing the work.
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Twilio beats Q2 revenue forecast by 11%
Messaging, voice, software add-ons and AI boosted revenue, but Twilio warned of headwinds in the second half of the year.
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