Benedelman

Creator-commerce platform ShopMy de facto runs an affiliate network, joining a variety of incumbents who have operated in this space for literally decades. Merchants considering running two or more affiliate programs face an obvious risk of double-paying

Under affiliate marketing contracts, an affiliate link may only be invoked in specific circumstances. (Rakuten: only when "the user knowingly takes an action"; Awin: "if the user voluntarily and intentionally interacted with the Ad Media or Tracking link.

I've recently been looking at multiple forms of misconduct by Phia, a fast-growing shopping plugin. I'm troubled by what I found, and even more troubled by Phia's misleading public statements about these practices. Based on my hands-on testing, code revie

In 2014, I was the first to reveal previously-unknown Google contracts that required Android phone manufacturers and carriers to preload key Google apps, make them prominent, and in some instances not install competing apps. In 2018, the European Commissi

Four groups of passengers have contacted me to report that Air France KLM has cancelled their ticketed and confirmed travel - despite AF KLM receiving payment (in points or money) and sending emails saying tickets were valid. In one instance the cancellat

Complaint. Answer. Reply. Docket with public comment form. Status: Briefing underway. Summary: AA's revised Conditions of Carriage and International Tariff claim that if AA downgrades a passenger (for example, from business class to coach), AA need only r

The past year brought renewed interest (1, 2, 3) in whether client-side software is playing fair, versus claiming affiliate commissions not truly earned. "Fair" is arguably subjective, but fortunately disputes are grounded by contracts between software ma

Three weeks ago, MegaLag and I revealed Honey not just breaking affiliate network rules (by failing to stand down when network rules require), but affirmatively hiding from testers. This is an explosive finding. It's one thing to break stand-down rules -

Last month, @megalag and I caught the Honey shopping extension not just violating affiliate network rules (failing to "stand down" in circumstances where networks so require), but intentionally tricking testers. By checking users' cookies (to see who had

In 2023, I sued Harvard Business School, where I had been a faculty member for 11 years, for violations of the procedure it promised to use to review faculty conduct. I say that if they had followed the procedure, I would have cleared my name of incorrect