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Good companies are dedicated to providing exceptional customer experience (CX). They prioritize going above and beyond to please their customers, ensure their loyalty, and encourage them to recommend their products or services to others. After all, custom

The Travel & Leisure Industry Council event was hosted by ChatLingual in collaboration with the Customer Experience Foundation (CXFO) in July of 2022. Attendees included representatives from Air France-KLM, Great British Railways, Imperial War Museums, HG

Key Company Stats: The client is a known leader in consumer electronics with products sold in more than 100 countries around the world. The Challenge: The client's technical support needed to review the cost efficiency of global support from multiple loca

Key Company Stats: EdAssist Solutions is a business branch of the global educational service provider Bright HorizonsTo deliver its support services worldwide, Employee Service Coordinators must converse regularly with client participants in 28 different

Key Company Stats: Vodafone is a leading global telecommunications company based in the UKTheir Cairo-based customer support teams serve millions of international customers in a multitude of languages The Challenges: Consistently switching between multipl

Retaining knowledgeable and engaged customer service staff is one of the biggest challenges for contact center operations. And these challenges are amplified when you add multilingual customer support into the mix. Global businesses may have collectively

Many innovative, global brands struggle with this one crucial component when creating a CX strategy - language. Companies have been struggling to recruit, hire, and retain advisors with language skills for years, and allocating those limited language reso

Key Company Stats: 400,000+ global employees40+ regional departments in 25+ countriesOffers shared support services for their employees at each of their offices (IT Helpdesk, HR, Finance) The Challenge: To consolidate their global shared services from 25+

Key Company Stats: Founded in 1986 in Cambridge, MassachusettsProvider of childcare and higher education services worldwideBright Horizons' EdAssist program offers work/life education benefits to enterprise employees The Challenge: Having recently benefit

Key Company Stats: Vodafone is a leading global telecommunications company based in the UKServing 300 million customers across the globe The Challenges: To deliver high-quality, consistent customer service across all global markets yet forced to staff min