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Overview
Contact Centre News and Information from the UK Contact Centre Industry. The go to website for all contact centre professionals.
News
How AI is Turning Accessibility into a Customer Experience Advantage
How AI is turning accessibility into a customer experience advantage - Sarah Backhouse, Product & Engineering Director (Digital… The post How AI is Turning Accessibility into a Customer Experience Advantage appeared first on contact-centres.com.
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HM Land Registry Selects Route 101 to Modernise Contact Centre
HM Land Registry selects Route 101 to modernise contact centre with AI-enabled cloud platform New cloud platform will help improve customers' access to services… The post HM Land Registry Selects Route 101 to Modernise Contact Centre appeared first on con
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Why Conversation Quality is the New Benchmark for Contact Centre AI
Why conversation quality is the new benchmark for contact centre AI - Dmitry Sityaev, Head of AI at Connect explores… The post Why Conversation Quality is the New Benchmark for Contact Centre AI appeared first on contact-centres.com.
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Finalists Announced for Contact Centre & Customer Service Awards
Finalists Announced for Europe's Biggest Contact Centre and Customer Service Awards Anticipation is building across the continent, with… The post Finalists Announced for Contact Centre & Customer Service Awards appeared first on contact-centres.com.
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Content Guru Expands Australian Presence to Meet Surging Demand for AI-Driven CX
Content Guru Expands Australian Presence to Meet Surging Demand for AI-Driven CX and Data Sovereignty Content Guru, the… The post Content Guru Expands Australian Presence to Meet Surging Demand for AI-Driven CX appeared first on contact-centres.com.
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