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Conversational AI News is an independent publication launched in November 2025 by Ewan MacLeod. If you subscribe today, you'll get full access to the website as well as email newsletters about new content when it's available.
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Conversational banking AI goes off-the-shelf as MX packages it for smaller banks
Conversational assistants that answer questions about your money are not new. Cleo has done it for years, Bank of America's Erica has fielded billions of queries, and the UK neobanks from Starling to Monzo have built in-app AI over customer transaction da
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Santander switches on AI for all 185,000 staff as its 'AI-first' bet starts paying off
Santander has switched on AI access for all 185,000 of its employees worldwide, a sharp step up from the roughly 40,000 staff who were actively using the bank's AI tools before. The move, announced on 22 June, is being framed not as another experiment but
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Why Brands Are Still Cautious About AI in Customer Service
A contributed opinion piece by Maria Paredes Piscione, AI Solutions Consultant at Sabio Group.As AI continues to be a serious part of the customer service conversation, most organisations are consistently seeing where it adds value: faster responses, bett
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Alex Wu, Founder and CEO, DeepWisdom
Few founders have been chasing the same idea as long as Alex Wu. Since founding DeepWisdom in 2019, he has pursued a single goal - getting AI to build AI - first through enterprise automation, then through MetaGPT, the open-source multi-agent framework th
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Backbase buys Kasisto, folding one of conversational banking's originals into 'agentic banking'
Backbase has acquired Kasisto, an SRI International spin-out and one of the longest-running names in conversational AI for banking, folding its agentic platform into the 'AI-native Banking OS'.
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