Glagol
glagol.ai
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Overview
Glagol is a cloud service that provides AI-driven robot operators for call centres. Its robots hold long, non-linear conversations, switch between contexts using a matrix dialogue model combined with a neural network, and can be trained and configured through a web interface. The product integrates with CRM systems, PBXs and other services over an API and is sold to Russian contact centres as an alternative to large teams of human operators.