iContact BPO
icontactbpo.com
Staffing · EOR
Actively hiring
Data & Analytics
Professional Services
Business Process Outsourcing (BPO)
Call Center Services
As featured in
View 1 job
Claim pageClaim
Follow
Overview
News
Technologies
Salaries
Products
People
Growth
Offices
Jobs
Financials
Overview
iContact BPO is a Durban outsourcing company founded in 2013 that runs customer service, sales and back office operations for offshore clients. Its contact centres serve brands in the United Kingdom, United States and Australia. The company employs agents across several South African sites.
News
Legal Stage Collections
Case Study: Turning Legal-Stage Accounts into Recovered Revenue How iContact BPO built a court-ready collections team for a US debt recovery specialist At a GlanceTotal collections up 215%, from $177,307 to $558,231Earnings collections up 192%, from $72,6
Read more
Report
Driving Growth Through Effective Business Process Improvement
In today's competitive business environment, efficiency is no longer optional-it is essential. Companies that continuously refine and optimise their operations are better positioned to reduce costs, improve service delivery, and scale effectively. This is
Read more
Report
Employee Benefits & Payroll
Case Study: Delivering Complex Benefits & Payroll Support At Scale How iContact BPO delivered quick, accurate and compliant support on issues directly impacting employees' pay, benefits and peace of mind. At a GlanceAverage Handle Time on Calls: 7 minutes
Read more
Report
Your technology stack is not a customer experience strategy
Your technology stack is not a customer experience strategy Buying the right tools is the easy part. Orchestrating technology, people, and process at the standard global customers expect is why specialist CX outsourcing exists. By Clinton Cohen - CEO, iCo
Read more
Report
iContact BPO Expands into the Philippines to Power Next Phase of Global CX Growth
iContact BPO Expands into the Philippines to Power Next Phase of Global CX Growth Johannesburg, South Africa - CX outsourcing specialist iContact BPO has expanded its operations into the Philippines, marking a significant step in the company's internation
Read more
Report
Choosing the Right Business Outsourcing Solutions for Long-Term Growth
In a highly competitive global market, businesses are constantly looking for ways to improve efficiency, reduce costs, and remain agile. One of the most effective strategies to achieve this is through implementing the right business outsourcing solutions.
Read more
Report
Why Back Office Support is Essential for Business Efficiency
Behind every successful business is a well-structured and efficient operational system. While customer-facing functions often receive the most attention, it is the back office support that ensures everything runs smoothly behind the scenes. From data mana
Read more
Report
Maximizing Efficiency with Tech Support Outsourcing
In today's tech-driven world, providing exceptional technical support is crucial for businesses aiming to build strong customer relationships. Tech support outsourcing allows companies to deliver high-quality, round-the-clock assistance while freeing up i
Read more
Report
Streamlining Your Business with Customer Service Outsourcing
In today's customer-centric market, providing excellent customer service is a key differentiator for businesses. However, managing an in-house customer support team can be costly and time-consuming. Outsourcing customer service to a trusted partner like i
Read more
Report
Show more news
Tech stack
Technologies named in job postings at iContact BPO over the last 12 months, by layer, with the share of postings for each.
Technologies in use
5
Postings analysed
4
Stack modernity
64/100
Languages
SQL
Cloud & platforms
Power BI
Developer tools
Microsoft Excel
Practices & domains
Post-training
SLI/SLO/SLA
Sign in to see how your skills match this stack
Sign In
Growth
Hiring Momentum
73/100
Growing
Open positions
20
20 opened / 0 closed in 30 days
ATS activity
Every ~4 hours
Today
Hiring Dynamics
+100%
Hiring Focus
The percentage next to each role is its share of the company's job openings over the last 90 days; the arrow shows the shift versus the previous period.
Customer Success
40% ▲
Management
30% ▲
HR
10% ▲
Analytics
5% ▲
Finance
5% ▲
Legal
5% ▲
Actively hiring for Customer Success (+8 in 30 days)
Activity Timeline
+18 jobs in a week
Oct 2026
Offices
Where the company hires and what each office is for
Cities
4
Hiring now
2
Countries
1
Busiest office
Johannesburg
Loading the map
Headquarters
Builds here
Office with open vacancies
No open vacancies right now Tap a pin for the office
Durban
South Africa
HQ
Johannesburg
South Africa
Support & operations
257 Beyers Naude Drive Cresta, Johannesburg,
7 open roles 7 posted in 90 days
hires for Management, Customer Success, Operations
257 Beyers Naude Drive Cresta, Johannesburg,
Randburg
South Africa
Support & operations
7 open roles 7 posted in 90 days
hires for Customer Success, HR, Legal
257 Beyers Naude Drive, Cresta, Randburg, 2194
Cape Town
South Africa
Regional office
Hamilton House, 30 Chiappini Street, De Waterkant, Cape Town
Hamilton House, 30 Chiappini Street, De Waterkant, Cape Town
Jobs
In office • 2+ years exp • Bachelor's Degree
SQL
Power BI
Microsoft Excel
Management
Agile
Apply