iContact BPO: Jobs, Salaries & Tech Stack (2026)

Overview

iContact BPO is a Durban outsourcing company founded in 2013 that runs customer service, sales and back office operations for offshore clients. Its contact centres serve brands in the United Kingdom, United States and Australia. The company employs agents across several South African sites.

News

Blog 2 months ago

Driving Growth Through Effective Business Process Improvement

In today's competitive business environment, efficiency is no longer optional-it is essential. Companies that continuously refine and optimise their operations are better positioned to reduce costs, improve service delivery, and scale effectively. This is

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Blog 2 months ago

Employee Benefits & Payroll

Case Study: Delivering Complex Benefits & Payroll Support At Scale How iContact BPO delivered quick, accurate and compliant support on issues directly impacting employees' pay, benefits and peace of mind. At a GlanceAverage Handle Time on Calls: 7 minutes

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Blog 2 months ago

Your technology stack is not a customer experience strategy

Your technology stack is not a customer experience strategy Buying the right tools is the easy part. Orchestrating technology, people, and process at the standard global customers expect is why specialist CX outsourcing exists. By Clinton Cohen - CEO, iCo

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Blog 2 months ago

iContact BPO Expands into the Philippines to Power Next Phase of Global CX Growth

iContact BPO Expands into the Philippines to Power Next Phase of Global CX Growth Johannesburg, South Africa - CX outsourcing specialist iContact BPO has expanded its operations into the Philippines, marking a significant step in the company's internation

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Blog 3 months ago

Choosing the Right Business Outsourcing Solutions for Long-Term Growth

In a highly competitive global market, businesses are constantly looking for ways to improve efficiency, reduce costs, and remain agile. One of the most effective strategies to achieve this is through implementing the right business outsourcing solutions.

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Offices

Where the company hires and what each office is for

Cities

3

Hiring now

0

Countries

1

Durban South Africa

HQ

Johannesburg South Africa

Regional office

257 Beyers Naude Drive Cresta, Johannesburg,

company site

Cape Town South Africa

Regional office

Hamilton House, 30 Chiappini Street, De Waterkant, Cape Town

company site