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Overview
Inspiro is a Philippine customer experience outsourcing company serving global brands. It runs contact centres across the Philippines, Japan, the United States and Latin America. The company is part of the Altius Global group.
News
Seasonality Without the Scramble - Building Travel Operations That Flex With Demand
By: Chris Fajardo Peak season shouldn't mean longer queues and rising costs. Build operations that flex with demand and you achieve more with less - holding quality through the surge while cost-to-serve follows the curve back down. How do travel and hospi
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Report
What is Workforce Optimization in Modern BPS
Travel and hospitality brands are under constant pressure to do more with less. Customers expect fast answers, smooth check-ins, and real support when things go wrong. But running an in-house contact center that can handle all of that, at scale, around th
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Report
The Few Minutes Window - How Travel Brands Win or Lose Loyalty When Things Go Wrong
By: Maria Rita de Leon When travel breaks, you have minutes - not hours - to keep a customer. Win them, and a cancelled flight becomes a loyalty moment. Lose them, and no program wins the guest back. How can travel brands recover customer loyalty after a
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Report
AI at the Edge of the Sale: Where Retailers Should (and Shouldn't) Automate CX
Retail CX leaders are under real pressure to deploy AI, and much of that pressure is not coming from customers. Gartner has reported that the overwhelming majority of customer service leaders are under executive pressure to implement AI - a mandate arrivi
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Report
The Peak Season Readiness Gap: Why Retail CX Breaks Under Predictable Pressure
There is a particular kind of failure that only happens on the days a retailer can least afford it. Wait times stretch. Chat queues back up. Order-status questions pile in faster than agents can clear them. Somewhere in the middle of it, a customer who wa
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