NewStore

For some retail brands, undergoing an omnichannel transformation may seem daunting. This is especially true for brands that haven't yet blurred their physical and digital shopping channels. While omnichannel transformations encompass many elements, one re

Magnetic-stripe cards were the payment norm for decades. Then chip cards became standard, followed by contactless cards and mobile wallets. Each shift made paying a little more convenient for customers. Convenience is king, after all. Tap to Pay changes t

Agentic commerce is making it easier for AI models to discover products, compare options, and transact. Much of the infrastructure emerging around it focuses on that part of the shopping experience: giving agents access to the information and capabilities

The POS conversation starts small. Someone raises the system, someone else asks what it connects to, and within twenty minutes ecommerce, loyalty, ERP, and every integration between them are all on the whiteboard. By the end of the meeting it isn't a POS

Checkout speed is usually measured at the terminal: the seconds between a customer presenting a card and the approval coming back. That remains an important measure, but it captures only one moment in the retail payment processing. A payment can be approv

A traditional POS system and a mobile POS system can both process a transaction. The difference is what each one allows the store to do around it. Traditional POS was built around a fixed checkout point. Mobile POS was built around associates moving throu

Agentic AI is built to remove friction in retail. That is a real advantage for much of what people buy, and it will change how customers find products, compare options, and complete routine purchases. However, it does not change the sources of value custo

Legacy POS systems don't usually announce that they've reached their limits. Instead, they ask for one more workaround. One more integration. One more manual process. One more exception. Over time, those workarounds become the normal way of working, and t

Clienteling is often treated as a relationship tool, but the strongest programs do more than keep customers engaged. They create a consistent way for store teams to continue customer conversations and connect those interactions to revenue. In our recent w

Retail is entering a new era. As artificial intelligence accelerates, customer expectations evolve, and commerce becomes increasingly connected, retailers face a critical challenge: how do they embrace the opportunities of AI and agentic commerce without