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Overview
Odigo is a French contact centre software company that became independent from Capgemini in 2019. Its cloud platform routes voice, email, chat and messaging interactions and adds artificial intelligence assistants for advisers. The product serves large banks, insurers, utilities and public organisations across Europe.
News
The customer journey: a complete guide to improving customer experience and building loyalty
The customer journey is no longer a series of linear steps between product discovery and purchase. It begins before the first contact and continues long after delivery. For brands, it's as powerful a differentiator as the product itself. This guide sets o
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Report
Contact centre: the new territory of excellence for luxury brands
The luxury customer experience has long been summed up in one place: the boutique. The jewel box, the welcoming ritual, the advisor who recognises customers and remembers their last purchase. This era is changing: a growing part of the relationship is now
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Conversational RCS: delivering a smooth, engaging customer experience
In recent years, RCS (Rich Communication Services) has taken SMS to the next level, enabling brands to enrich their communications with visuals, action buttons and verified brand identity. This has made messages more engaging in both marketing and transac
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Omnichannel contact centre: definition and benefits for customer relations
Today's customers want to be able to contact a company at any time, via the channel of their choice (phone, chat, email or social networks) while enjoying a seamless, fluid experience. Companies face a major challenge: how can they effectively manage this
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Customise agent consoles with widgets for faster, more efficient customer service
Utility providers are accelerating their digital transformations. They are already collecting data through their customer relationship management (CRM) and enterprise resource planning (ERP) software or other tools, before analysing and operationalising i
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