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Services About Opus Research By Derek Top on August 28, 2017 Opus Research is a diversified advisory and analysis firm providing critical insight on software and services that support digital transformation.
News
When AI Inference Becomes a Market
Stripe announced this week that it's agreed to acquire OpenRouter, an AI model gateway that gives developers access to a large number of language models through a common interface. Stripe didn't disclose the purchase price, although reports have put the d
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Are Smarter AI Models Leaving Your Agentic Workflows Behind?
By now, we all know that generative AI models have their own personalities, or at least their own quirky behaviors. OpenAI's GPT-4o model was so beloved for its warmth and easy friendliness that some users experienced genuine grief when OpenAI retired it.
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AI Economics Get Awkward in the Contact Center
I'm sure most of us have experienced that frustrating moment at the grocery store. You pick up the store brand to save a few bucks, only to find out at checkout that the fancy, artisanal version was actually on sale for less. It's a little letdown that ma
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Beyond the Bot: Verint's Architecture for Scalable Agentic CX
The release of Agent Factory and Desktop Intelligence expands Verint's automation portfolio and emphasizes an outcome-oriented go-to-market approach.
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The AI AGENT Act Assumes One Future for AI Agents. What If We Get Another?
When governments begin proposing legislation for a technology that barely existed a year ago, it's usually a sign that something important is happening. Senator Mark Warner's recently released discussion draft, the Artificial Intelligence Access, Gatekeep
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