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Overview
What is the business behind the Passenger Experience? How is the aviation industry evolving to keep pace with consumer markets? How are consumer demands changing, driving airlines and their suppliers to change?
News
Delta, Aeromexico Beat DOT in Antitrust Suit
Delta Air Lines and Aeromexico are free to continue their transborder joint operations, thanks to a ruling from the 11th Circuit Court of Appeals.
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Screens Coming Back to American Airlines
After spending the past decade removing inflight entertainment screens on its narrow-body fleet, American Airlines is bringing them back, part of "a sweeping transformation" of the passenger experience.
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SkyFive, Bluebox Team for Inflight Digital Boost
SkyFive and Bluebox are teaming up to demonstrate the power of inflight entertainment and connectivity to drive an improved passenger experiences and stronger ancillary revenue generation.
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Delta Concierge Launches with Questionable Value-add
Delta Air Lines' "Concierge" GenAI assistant is now generally available via the Fly Delta app. First teased at CES 2025 with sky-high conceptual utility, the initial deployment comes up well short of the promised use cases.
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Lufthansa Sets Starlink Service Start Schedule
The first Lufthansa Group plane flying with Starlink will enter service next week, beginning the multi-year process to fit more than 800 aircraft across 10 operating brands in the group.
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