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Overview
Daily retail banking news and in-depth feature articles on distribution including mobile, online and branch banking, AI, data analytics and machine learning, as well as product innovation, marketing, regulation and security.
News
Interview: Kyndryl's Tom Race on banks' AI ambition versus infrastructure reality
Banks and financial institutions are hitting a decisive moment in their technology journeys and tech investment in real terms across the sector is at record levels.Kyndryl's latest Financial Services Readiness Report explores sector innovation to find 75%
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The hidden costs shaping international trade for UK SMEs
Payments are usually the last thing anyone thinks about, that is, right up until they go wrong. For many UK SMEs trading internationally, the focus tends to sit squarely on supplier terms, costs and making sure the goods turn up on time. Payment itself ge
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Is the UK ready for the agentic AI fraud threat?
When it comes to approving new accounts, logins, and transfer requests, banks have always started by asking: Are you who you say you are? Soon, that question of identity will no longer be enough.For years, the biggest threat to retail bank accounts came f
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Bendigo Bank faces penalty over cyber deficiencies
Bendigo and Adelaide Bank has acknowledged failures under the banking executive accountability regime in connection with a 2023 cyber incident affecting its Alliance Bank unit. The matter relates to "significant weaknesses" in online banking authenticatio
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Reserve Bank of India governor urges banks to make AI board-level priority
Reserve Bank of India (RBI) governor Sanjay Malhotra called on Indian banks to approach AI as a board-level strategy instead of basic technology purchases and cautioned that slow adopters risk losing control of the shift. Speaking in the opening session o
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