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A new study from MIT and Google Cloud confirms that solid AI execution starts with a reliable data foundation and up-to-date data management practices.

AI is shifting the managerial task list from chasing updates to judging outcomes, raising the value of business context, trust and human intervention.

Metrigy's research found that consumer preferences hinge on a variety of factors, so there is no one-size-fits-all deployment strategy.

Unsanctioned AI usage is a risk for every enterprise; counter it with solid sanctioned-use policies and better AI tools for doing the work.

Messaging, voice, software add-ons and AI boosted revenue, but Twilio warned of headwinds in the second half of the year.

Organizations must rethink not just what they document, but how they structure, maintain and present that knowledge so automated systems can reliably use it.

AI revenue in Q2 jumped as backlog customers chose to deploy sooner. The company says voice AI drove one customer's migration from on-prem to cloud.

The agent, now on AWS Marketplace, provides conversational analytics by adapting to enterprise models.

Revenue from NiCE's CX AI and Self-Service offerings grew 52%, and the company boasted a strong backlog of AI deals.

The expanded partnership focuses on modernizing analytics, proving governance for AI deployment and making business intelligence operational.