TDCX Malaysia Sdn Bhd

New Meenakshi Eco Park campus supports a more than 600% increase in TDCX's India headcount over three years, reinforcing the country's role in serving global technology and digital economy clients

In early 2026, Gartner found that 85% of customer service leaders are expanding the responsibilities of their human agents, not cutting them, even though most of them expect AI to reduce headcount. The same leaders bracing for automation to think their te

Recognition reflects TDCX's evolution into a global firm helping clients navigate digital and AI transformation with a combination of human expertise, intelligent technology, and operational precision

In FinTech, customer lifetime value (CLV) is shaped by operational moments: a failed payment, a delayed withdrawal, a fraud dispute, an unclear account restriction, a support handoff that loses context, or an onboarding journey that creates friction at th

The digital customer experience (CX) is what cryptocurrency exchanges can bank on as their competitive advantage, but many still see it as a reactive overhead. Here are some misconceptions that cryptocurrency exchanges get wrong about CX.

If you are looking for an outsourcing partner that can help you accelerate growth, satisfy customer requirements, and ensure brand relevance, here are four key capabilities to look out for.

Global brands are outsourcing to manage content moderation, and fraud detection and prevention to drive scalable and cost-effective player support operations.TDCX helped a US-based video game company scale their player support operations by 40 times and e

AI-powered roleplay simulators offer a scalable way to sharpen response quality and build agent confidence across the CX training lifecycle.

AI, GenAI, and agentic AI for CX can expand what organizations can do, but orchestration turns those capabilities into business value.

TDCX has invested heavily in two critical teams of experts to help the business accelerate speed to proficiency and as a value-added service to support our partners. Data science provides quantitative precision through predictive modeling and deep perform