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Overview
TDCX is a global CX outsourcing partner offering AI-powered customer service, sales, technical support, trust & safety, talent solutions, and CX consulting.
News
TDCX Opens Second Hyderabad Campus, Reinforcing India as Key Global Delivery Hub
New Meenakshi Eco Park campus supports a more than 600% increase in TDCX's India headcount over three years, reinforcing the country's role in serving global technology and digital economy clients
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Report
AI Just Made Your CX Scorecard Obsolete. Most Providers Are Still Billing Against It.
In early 2026, Gartner found that 85% of customer service leaders are expanding the responsibilities of their human agents, not cutting them, even though most of them expect AI to reduce headcount. The same leaders bracing for automation to think their te
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TDCX named among the world's Top 50 outsourcing firms by Outsource Accelerator for the fourth consecutive year
Recognition reflects TDCX's evolution into a global firm helping clients navigate digital and AI transformation with a combination of human expertise, intelligent technology, and operational precision
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Report
Customer Lifetime Value: A Strategic Operating Model in FinTech
In FinTech, customer lifetime value (CLV) is shaped by operational moments: a failed payment, a delayed withdrawal, a fraud dispute, an unclear account restriction, a support handoff that loses context, or an onboarding journey that creates friction at th
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Report
Customer Support: Crypto's Overlooked Trust Advantage
The digital customer experience (CX) is what cryptocurrency exchanges can bank on as their competitive advantage, but many still see it as a reactive overhead. Here are some misconceptions that cryptocurrency exchanges get wrong about CX.
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