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Read the latest news on customer loyalty and reward programs. Comprehensive global research and insights from different sectors for marketing professionals.

News

Blog 2 months ago
#801: Inside Vinted's CRM Strategy with Timothy Lange
In this episode, Charlie Hills interviews Timothy Lange, CRM Lead at Vinted, a brand well known and loved by listeners. Tim leads the CRM team's messaging as the company transitions from a fashion resale platform to a multi-category marketplace and contin
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Blog 2 months ago
What is Phishing Fear Doing to B2B Email Marketing?
Click-through rate has always been a metric marketers could genuinely stand behind in a budget conversation. Opens were the softer signal, inflated for years by preview panes and now further distorted by Apple and Google's mail privacy protections. But pr
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Blog 2 months ago
O.C. Tanner and Kudoboard Announce Preferred Enterprise Partnership, Expanding Workplace Celebration Experiences
Together, the companies are creating new possibilities for collaborative workplace appreciation and connection SALT LAKE CITY, UTAH- August 25, 2026 - O.C. Tanner, the global leader in employee recognition and workplace culture solutions, and Kudoboard, t
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Blog 2 months ago
Why a Giant Inflatable Dinosaur Beats a Billboard Every Time, According to Neuroscience
Modern consumers move through urban landscapes surrounded by thousands of competing commercial messages daily. In such a saturated environment, flat billboards often blur into background noise, easily filtered out by an overworked brain. Yet the sudden ap
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Blog 2 months ago
The Rise of the Contradictory Consumer: Why Traditional Marketing Models No Longer Work
For years, marketers have been taught to simplify audiences into predictable segments. We built personas, mapped journeys and forecasted demand based on the assumption that consumers with similar characteristics would behave in similar ways. Today, that a
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Blog 2 months ago
New Blackhawk Network (BHN) Research Finds Banking Access Shapes the Consumer Payout Experience
Survey of over 2,200 U.S. adults shows consumers expect fast payouts, but banking access influences how they prefer to receive and use funds PLEASANTON, CALIFORNIA - August 25, 2026 - Blackhawk Network (BHN), a global leader in branded payments, today rel
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Blog 2 months ago
#800: Trust, Not Technology: Alice Sesay Pope on Leading AI Transformation That Customers-and Employees-Actually Believe In
Today's episode is in Audio only. In this episode, our host Nyeleti is joined by Alice Sesay Pope, a Fortune 100 executive, former Global Vice President at Amazon, and author of The Trust Algorithm, to explore why the hardest part of AI adoption isn't the
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Press release 2 months ago
The Loyalty Newswire August 24, 2026
The Loyalty Newswire from The Wise Marketer This edition covers: Aeroplan, Alaska Air, Angry Chickz, Chexy, CLMP, EY, Instant Payments, Ipsos, Mastercard, Missouri State, Mistplay, Panera, Paradise Pointe Golf, Penn State, Regal, Rewardopedia, Rival Techn
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Blog 2 months ago
Liferay Announces General Availability of Liferay Data Platform
New account intelligence layer gives B2B organizations a unified view of account activity, Liferay DXP-native LOS ANGELES, CALIFORNIA - August 19, 2026 - Liferay, a leading provider of Digital Experience Platforms (DXPs), today announced the general avail
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Press release 2 months ago
Loyalty Marketing is Making Headlines for the Wrong Reason - and What You Should Do About It
Why the surveillance-pricing debate should have every loyalty professional's attention.
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