UH
uh.live
Marketing & Sales AI
Marketing Analytics & Attribution
Speech & Audio AI
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Red River West
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Overview
Allo-Media is a Paris company founded in 2011 that analyses customer phone calls with speech recognition and language models. Its technology extracts marketing attribution, sales signals and compliance evidence from conversations in real time. The company works with insurers, energy suppliers and large retailers.
News
Monitoring Tools: How uh!ive Supervises Its Infrastructure
Remy Lapleige - System Administrator at uh!ive Here, we will discuss the monitoring tools used by uh!live to oversee these services. Monitoring tools not only allow us to stay informed about the infrastructure's performance and status but also to improve
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A Data-Driven Approach to Web Performance
Jérome ABEL - Front-End Engineer at Uhlive Uhlive provides a comprehensive suite of services for processing and analyzing voice (speech analytics, speech-to-text), along with a web application to access this data. The core features are organized into page
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Setting up a Hot / Warm S3 Cluster with MinIO
Mickael Hubert - Systems, Networks, and Telecommunications Architect Rémy LAPLEIGE - System administrator at uh!ive 1. Introduction 1. Context For years, two 60 TB servers served as the backbone of our storage, replicated over long distances to ensure red
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The Importance of High Availability in IT Systems
Rémy LAPLEIGE - System administrator at uh!ive One of the critical points in any information system architecture-and something everyone dreams of-is infallible, fully resilient high availability. Let's be honest: it doesn't truly exist. But several method
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Not Everything Is GenAIous: Rethinking Artificial Intelligence
Manon Macary - PhD -- Natural Language Understanding Not Everything Is GenAIous: Rethinking Artificial Intelligence Since the launch of ChatGPT in late 2022, artificial intelligence has been on everyone's lips. By 2025, more than 700 million users interac
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What is the MRCPv2 protocol?
MRCPv2 (Media Resource Control Protocol) is a set of standards used in the field of ASR (Automatic Speech Recognition). It enables communication between voice processing applications, voice resource servers and telephone client tools, standardizing intera
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GenAI at the Service of Conversational Analysis Tools: Challenges and Strengths
In the modern business world, human interaction remains a central pillar, and the telephone continues to be a preferred channel for these exchanges. Despite the predominance of digital communication, telephone conversations offer a wealth of personal and
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Optimise your transcriptions with the Language Model Factory
Today, quality transcription is essential for extracting relevant information and implementing strategic actions, such as improving the customer experience and detecting trends. Beyond simply minimising errors, effective transcription means precise adapta
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PRX as a measure of advisor involvement according to call intentions
The customer experience is at the heart of every service-oriented company. However, to deliver a quality experience, it's essential to consider the customer's calling intent. Each call may be motivated by different needs, previous or potential problems wi
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Evaluate each call as closely as possible to the customer's actual experience
Evaluating the quality of the relationship between an advisor and a customer is a constant preoccupation for companies keen to offer exceptional customer service, on a par with the quality of a product or the ease of use of its services. Traditionally, th
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Paris
France
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Paris1 rue de Stockholm, 75008 Paris