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Overview
VUX is the front door to the world of AI-powered customer experience, helping business leaders and teams turn conversational, generative and agentic AI into measurable business results.
News
Cobus Greyling: why intents, graphs and conversation design have come full circle
I'm joined by Cobus Greyling, AI evangelist at Core AI, for a wide-ranging conversation on where enterprise AI actually stands today. We explore why many of the ideas now being presented as breakthroughs, from graph engineering and orchestration to intent
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Meet contact centre 3.0. The playbook you're using is obsolete.
The post Meet contact centre 3.0. The playbook you're using is obsolete. appeared first on VUX.
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From answers to actions: building better government AI
We're joined by Pete Kowalczyk, AI Conversation Designer at the Government Digital Service (GDS), to talk about designing AI experiences across the vast and complex landscape of UK government services. Pete explains how GDS is exploring knowledge graphs,
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What's really breaking your AI agents?
Loading the Elevenlabs Text to Speech AudioNative Player… When an AI agent gives a bad answer, the model is often blamed: it hallucinated, went off topic or even made something up. Rasmus Hauch, CTO at Boost.ai, thinks that's usually the wrong diagnosis.
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How Simplyhealth scaled voice AI to resolve 30% of calls
In this episode, we're joined by Paul Atkins, Head of Business Optimisation at Simplyhealth, the UK's member-owned health cash plan provider serving around 2.5 million customers. Paul explains how Simplyhealth introduced voice AI gradually, tested more th
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