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Overview
zenloop is a Berlin software company founded in 2016 that manages customer experience feedback. Its platform collects net promoter scores across channels, analyses the free text with machine learning and triggers follow-up actions. The company serves e-commerce and retail brands in German-speaking markets.
News
How to Use Customer Journey Mapping to Identify Feedback Touchpoints in 2026
How to Use Customer Journey Mapping to Identify Feedback Touchpoints in 2026 Most CX teams already have feedback data. What they lack is a clear picture of where that feedback belongs in the customer journey - and what to do with it once they have it. Cus
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Report
Communication Breakdown in Business: How Poor CX Feedback Loops Cost You Customers in 2026
Communication Breakdown in Business: How Poor CX Feedback Loops Cost You Customers in 2026 A customer submits feedback. Nothing happens. No acknowledgment, no fix, no follow-up. Three months later, that customer is gone. This plays out thousands of times
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Report
Digital Transformation Through Customer Feedback: Tom Tailor's Path to an Above-Average NPS
Digital Transformation Through Customer Feedback: Tom Tailor's Path to an Above-Average NPS Success Story Since 2019 zenloop customer +60 Average NPS 800,000+ Survey responses About Tom Tailor Tom Tailor is a globally established brand, distributing its c
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Report
30% growth, +86 NPS: How flaconi scales internationally with zenloop
30% growth, +86 NPS: How flaconi scales internationally with zenloop "Listen first, scale second: How flaconi turned CX into an international growth driver with zenloop" Success Story Since 2016 zenloop customer +86 Average NPS 300.000+ Survey responses p
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Report
How to Respond to Negative Customer Reviews at Scale
How to Respond to Negative Customer Reviews at Scale Negative reviews aren't just reputation problems. They're retention signals. Every one-star review represents a customer who had an expectation, felt it wasn't met, and took the time to say so publicly.
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Offices
Where the company hires and what each office is for
Cities
1
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Countries
1
Berlin
Germany
HQ