{"id":3887344,"url":"https://alion.io/job/-coast-hotels-front-office-manager","title":"Front Office Manager","company":{"id":1855040,"name":"- Coast Hotels","domain":"coasthotels.com","url":"https://alion.io/company/coasthotels","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chilliwack, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T09:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T15:27:36Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Your next career move comes with travel perks. Enjoy exclusive Ambassador hotel discounts at Coast Hotels and APA Hotels while building your career with a company that invests in its people.\n\nWe're looking for a Front Office Manager who will provide leadership and direction for the Front Office team while ensuring exceptional guest experiences and operational excellence.\nYou will contribute to the overall success of the hotel by managing front office operations, developing team members, and driving guest satisfaction at Coast Chilliwack Hotel by APA.\n\nWhat Makes This Role Exciting?\nEarn competitive wages and enjoy extended health and dental benefits.\nLead a high-impact department that shapes the guest experience.\nDevelop and mentor a successful team.\nInfluence hotel performance and service excellence.\nBuild a rewarding hospitality leadership career with Coast Hotels.\nWhat You'll Do\nManage all Front Office operations and team members.\nRecruit, train, develop, and coach employees.\nEnsure exceptional guest service standards are maintained.\nMonitor guest satisfaction and implement improvements.\nManage scheduling, labor costs, and departmental budgets.\nOversee reservations, cash handling, and daily reporting.\nResolve escalated guest concerns and service issues.\nCollaborate with hotel departments to achieve operational objectives.\nEnsure compliance with company policies and brand standards.\nPerform other duties as assigned.\nWhat You Bring\nEducation in hospitality management or a related field, experience in the hospitality industry, or a combination of both.\nPrevious Front Office leadership experience.\nStrong leadership, coaching, and team-development skills.\nExcellent communication and guest service abilities.\nStrong business, organizational, and analytical skills.\nAbility to make sound decisions in a fast-paced environment.\nExperience with hotel systems and operational reporting.\nCommitment to employee engagement and guest satisfaction.\nFlexibility to support hotel operations as 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