Night Auditor

The Night Auditor is the senior position during the overnight shift and performs as the Duty Manager. The role will contribute to the overall success of the hotel by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. The position is responsible for maintaining a positive work environment at the hotel while maintaining high internal & external guest service standards as well as the completion of the Night Audit. 

Responsibilities:

Maintains an inventory of vacancies, reservations and room assignments

Registers arriving guests and assigns rooms

Presents statements of charges to departing guests and receive payment

Compiles and checks daily record sheets, guest accounts, receipts and vouchers using computerized systems

Daily accounting data entry and reconciliation 

Runs all Night Audit reports and reports any discrepancies to Front Office Manager, General Manager and Accounting office 

Posts any late charges not posted on previous shift 

Completes Food & Beverage Audit, keys in journal entries 

Completes credit card and city ledger sequence 

Coordinates and completes back-up 

Runs night audit sequence 

Delivers audit materials to Accounting Office

Completes daily sales & labour report 

Completes gratuities porterage distribution report on a daily basis 

Completes daily room pick up & forecast reports 

Other duties as required

Skills/Knowledge/Experience:

Completion of Secondary School

Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management

Minimum 3 years Front Desk experience 

Rooms Forecasting and/or Budgeting an asset

Understanding of Yield and Revenue Management an asset 

Proficiency in excel worksheet application 

Demonstrates superior customer service skills 

Exemplifies Coast’s core values and enjoys working in a culture of accountability 

Able to work overnight shifts including those on weekends and holidays