{"id":1581140,"url":"https://alion.io/job/-nology-junior-live-support-engineer","title":"Junior Live Support Engineer","company":{"id":679965,"name":"_nology","domain":"nology.io","url":"https://alion.io/company/nology-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false}],"status":"live","first_seen_at":"2026-10-01T13:16:23Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T02:44:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Role Overview\nThe Live Support Engineer is responsible for investigating and resolving live production incidents and service requests, helping to maintain the stability and reliability of supported products and services.\nThe role works across application, infrastructure, integration and data-related issues, supporting incident resolution, service monitoring and continuous improvement activities. The successful candidate will work closely with a range of teams to identify problems, restore services and help prevent future issues.\nTechnical Requirements\nThis is a handson technical role. Candidates should have software development experience and be comfortable reading, understanding and writing code as part of incident investigation, troubleshooting and service improvement activities.\nJava development experience is strongly preferred but not essential.\nThe successful candidate will be expected to:\nAnalyse and troubleshoot issues within application code.\nInvestigate defects and support the implementation of fixes.\nWork closely with development teams to resolve complex production issues.\nUnderstand how applications, integrations and data flows operate within a live environment.\nContribute to automation and tooling improvements where appropriate.\nThis is a junior role with a starter salary of £ 26,700 with incremental uplifts at 6 months and 12 months baesd on performance and positive client feedback.\nKey Responsibilities\nIncident Resolution\nOwn and drive the investigation and resolution of live production incidents and service requests.\nDiagnose application, infrastructure, integration and data issues across supported products.\nExecute technical recovery actions during incidents, minimising user and business impact.\nParticipate in High Priority Incident response activities and support rotas where required.\nProblem Management\nIdentify root causes of incidents and contribute to Problem Management activities.\nParticipate in post-incident reviews and lessons learned exercises.\nHelp identify opportunities to reduce recurring issues and improve service stability.\nService Monitoring\nMonitor service health and proactively identify risks, trends and emerging issues.\nMaintain an understanding of product architecture, business processes and operational dependencies.\nEscalate concerns and risks where appropriate.\nDocumentation & Knowledge Sharing\nCreate and maintain operational documentation, support procedures and runbooks.\nEnsure knowledge is accurately captured and shared across teams.\nSupport the development of clear and effective support processes.\nCollaboration\nWork closely with Delivery, DevOps, Service Management, operational teams and third-party suppliers to resolve incidents.\nSupport effective communication during incidents and service disruptions.\nBuild positive working relationships across technical and non-technical teams.\nContinuous Improvement\nSupport continuous improvement initiatives through automation and tooling enhancements.\nContribute ideas to improve operational efficiency and service performance.\nHelp reduce repeat failures and manual effort wherever possible.\nKey Areas of Development\nThis role provides exposure to:\nIncident and Problem Management\nProduction Support Operations\nService Monitoring\nTechnical Troubleshooting\nOperational Documentation\nCross-Team Collaboration\nService Improvement and Automation\nThis position offers an opportunity to build technical knowledge while developing strong communication, stakeholder management and problem-solving skills within a live operational environment.\nRequirements\nWhat We're Looking For\nWe're looking for someone who enjoys solving problems, learning new things and working collaboratively with others. This role would suit someone with a technical mindset who enjoys understanding how systems and applications work and is keen to develop their engineering skills within a live support environment.\nEssential Skills\nExperience with software development and coding principles.\nAbility to read, understand and troubleshoot application code.\nJava development experience preferred.\nStrong analytical and problem-solving skills.\nAbility to investigate technical issues in a structured and logical way.\nGood communication skills, both written and verbal.\nComfortable working with a variety of stakeholders and teams.\nStrong attention to detail.\nBehaviours & Attributes\nCurious and eager to learn.\nCollaborative and supportive team player.\nProactive in identifying issues and opportunities for improvement.\nOrganised and able to manage multiple priorities.\nTakes ownership and follows tasks through to completion.\nAdaptable and comfortable working in a changing environment.\nRemains calm and focused when dealing with incidents and service disruptions.\nPositive attitude and willingness to contribute to team success.\nIdeal Attributes\nEnjoys investigating problems and finding solutions.\nInterested in understanding how systems, applications and processes work together.\nMotivated by delivering a reliable service and supporting users.\nComfortable asking questions and learning from colleagues.\nKeen to contribute ideas and continuously improve ways of working.\nBenefits\nWhy Join Us?\nMeaningful, delivery-led work - Work on real, complex projects where your experience makes an impact from day one, with clear ownership and accountability. \nContinuous development & upskilling - Access targeted learning and development opportunities to deepen your technical, analytical, and consulting capabilities. \nClear long-term potential - Strong performance and business alignment may lead to permanent opportunities after 18 months, offering long-term career stability. \n Collaborative, high-performing culture - Join a team that values curiosity, quality, and continuous improvement, working alongside experienced professionals who care about how work gets done.\nApply Today!\nIf you’re ready to take the next step in your career and grow with the support of nology and a dedicated team, submit your application now. We look forward to hearing from you!","description_format":"text","description_chars":6054,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Cybersecurity","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-01T13:16:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/-nology-junior-live-support-engineer","json_url":"https://alion.io/job/-nology-junior-live-support-engineer.json","meta":{"generated_at":"2026-10-06T03:21:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4943,"day_limit":5000,"remaining_today":57,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679965},"rest":"https://alion.io/mcp/rest/get_company?id=679965"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F-nology-junior-live-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F-nology-junior-live-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F-nology-junior-live-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/-nology-junior-live-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F-nology-junior-live-support-engineer"}]}