{"id":3994482,"url":"https://alion.io/job/1-800-contacts-helpdesk-associate-ii","title":"Helpdesk Associate II","company":{"id":669420,"name":"1-800 Contacts","domain":"1800contacts.com","url":"https://alion.io/company/1800contacts","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Draper, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T22:27:06Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:19:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are\nSeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR - one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!\nWhy you want this job\nDo you enjoy helping people? Are you passionate about technology? Did you see all the Star Wars movies on opening night? If so, this is the job for you. As a Helpdesk Associate, you'll be at the forefront of ensuring our systems run seamlessly, providing support to both internal employees and our groundbreaking initiatives in vision care. If you're passionate about technology, enjoy helping people, and have a knack for troubleshooting, this position aligns perfectly with your aspirations.\nWhat you’ll do\nProvide Level 2 support for Windows 11, macOS, iOS, and Android.\nServe as an escalation point and technical resource for Level 1 technicians.\nAdminister Microsoft Intune, including compliance, configuration, security, and application policies.\nBuild, test, deploy, and troubleshoot Intune policies and device configurations.\nTroubleshoot device enrollment, compliance, applications, and policy conflicts.\nSupport Microsoft 365, Outlook, OneDrive, and Office applications.\nSupport Microsoft Teams and Microsoft Teams Rooms (MTR) hardware and conferencing technology.\nProvision, configure, deploy, and maintain computers, mobile devices, and peripherals.\nTroubleshoot hardware, software, authentication, and network connectivity issues.\nTroubleshoot TCP/IP, DHCP, DNS, Wi-Fi, and VPN connectivity.\nMonitor critical systems, perform NOC functions, and escalate incidents to on-call teams.\nMentor Level 1 technicians and provide technical guidance.\nCreate and maintain knowledge articles and technical documentation.\nIdentify recurring issues and recommend policy, process, or automation improvements.\nWhy we will love you\n3-5 years of relevant IT support or endpoint management experience.\nExtensive experience supporting Windows 11, macOS, iOS, and Android.\nStrong Microsoft Intune experience, including compliance, configuration, security, applications, and device enrollment.\nExperience building, testing, deploying, and troubleshooting Intune policies.\nStrong Microsoft 365 and Microsoft Teams support experience.\nExperience supporting Microsoft Teams Rooms (MTR) and conference room technology.\nWorking knowledge of Microsoft Entra ID and Active Directory.\nStrong knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and VPN troubleshooting.\nExperience with enterprise computer hardware, peripherals, and OEMs.\nUnderstanding of endpoint security, patching, and device compliance.\nStrong troubleshooting, analytical, and root-cause analysis skills.\nExcellent written and verbal communication skills.\nAbility to work independently and own issues through resolution.\nAbility to mentor and provide technical guidance to junior technicians.\nAbility to participate in weekend and after-hours support.\nSecurity-minded with a strong focus on endpoint security, compliance, and protecting company data.\nMicrosoft, CompTIA A+, Network+, Security+, or similar certifications preferred.\nPerks\nFree eye exams for your entire family\nDeep discounts on lenses, glasses, and other services\nAmazing healthcare coverage\n401(k) match\nFlexible PTO\nTuition reimbursement program\nIn-house restaurant with highly discounted meals (Steak dinner under $6)\nFree snacks, ice cream, and drinks every day\nFull onsite gym\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n#LI-Onsite","description_format":"text","description_chars":4376,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Optometry & Optical Stores"],"lifecycle":[{"event":"open","at":"2026-11-10T00:43:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/1-800-contacts-helpdesk-associate-ii","json_url":"https://alion.io/job/1-800-contacts-helpdesk-associate-ii.json","meta":{"generated_at":"2026-11-10T08:35:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669420},"rest":"https://alion.io/mcp/rest/get_company?id=669420"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F1-800-contacts-helpdesk-associate-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F1-800-contacts-helpdesk-associate-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F1-800-contacts-helpdesk-associate-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/1-800-contacts-helpdesk-associate-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F1-800-contacts-helpdesk-associate-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3994482}},{"tool":"search_jobs","arguments":{"company":"1800contacts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3994482},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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