{"id":2826974,"url":"https://alion.io/job/10beauty-customer-support-specialist","title":"Customer Support Specialist","company":{"id":669184,"name":"10Beauty","domain":"10beauty.co","url":"https://alion.io/company/10beauty","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-18T20:23:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-31T11:28:42Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"10Beauty is a robotics startup based in Burlington, MA on a mission to forever change the beauty and wellness space. We have raised $70M from some of the leading venture and celebrity investors in the country to build the world’s first fully autonomous 5-step manicure machine. We have pre-sold our first 1,000 machines to some of the most iconic brands in America, including Ulta Beauty, Nordstrom, Equinox and Marriott.\nAs of November 2025, we launched our first robot at Ulta Beauty in Everett, MA and are continuing to scale across said brand locations above. We are a fast growing 60+ person organization with deep robotics experience.\nCome join the company who will put 'beauty robotics' on the map!\nIntroduction:\n10Beauty is seeking a dedicated Customer Support Specialist to be the frontline hero for our customers and a foundational member of our Customer Team. In this role, you’ll be instrumental in shaping our support processes, creating vital customer resources, and ensuring every interaction, whether by phone or online, leaves our users delighted. \nThis is an in-person role based out of our Burlington, MA office, with a rotating evening and weekend support schedule. No remote candidates, please.\nWhat you’ll do:\nFrontline Customer Support (L1 - Non-Technical)\nServe as the primary point of contact for customer inquiries received by phone, email, and through our HubSpot platform\nAnswer inbound customer calls and make outbound follow-up calls, providing friendly, professional, and timely support\nRespond to customers quickly and efficiently resolve a wide range of issues, including account questions, app navigation help, and general product questions\nAssist with scheduling-related inquiries and provide clear, concise solutions\nDocument calls, emails, and tickets in HubSpot so every customer conversation is tracked and easy to follow up on\nParticipate in an evening and weekend support rotation\nInventory & Ordering Management\nTrack inventory and keep customer locations supplied\nContribute to supply chain forecasting related to customer product needs\nProcess and Training Development\nPlay a key role in building and maintaining our customer support knowledge base and standard operating procedures\nDevelop and refine support scripts, including phone scripts, within HubSpot to standardize responses and improve efficiency\nSupport team training and continuously update training materials based on insights from support tickets, customer calls, and evolving product features\nAssist in coordinating launch supply chain logistics and training materials for new product rollouts\nCross-Functional Collaboration\nWork closely with the Customer Team to ensure a seamless customer journey\nSupport People Operations needs as required, contributing to a positive internal environment\nCollaborate with product, engineering, and sales teams to relay customer feedback and contribute to product improvements\nHelp cross-functionally with product testing\nWhat you have:\n1-2 years of experience in a customer support role, preferably within a consumer-facing or software startup environment\nExperience handling customer calls, with a warm, professional, and patient phone manner\nOutstanding communication skills (written and verbal)\nExperience with HubSpot (calls, emails, and tickets) or similar customer support platforms\nEffective inventory management skills\nExceptional “in the moment” problem-solving abilities, including staying calm and helpful with frustrated customers on the phone\nAvailability for evening and weekend support shifts on a rotating basis\nA genuine passion for helping people and creating positive customer experiences\nAt 10Beauty, we consider a wide-range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team. \nSalary Range\n$70,000—$80,000 USD\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \nThank you for considering 10Beauty!","description_format":"text","description_chars":4335,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Commercial Robotics","Personal Care"],"lifecycle":[{"event":"open","at":"2026-10-18T23:31:18Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/10beauty-customer-support-specialist","json_url":"https://alion.io/job/10beauty-customer-support-specialist.json","meta":{"generated_at":"2026-10-31T13:02:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20254,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669184},"rest":"https://alion.io/mcp/rest/get_company?id=669184"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F10beauty-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F10beauty-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F10beauty-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/10beauty-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F10beauty-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2826974}},{"tool":"search_jobs","arguments":{"company":"10beauty.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2826974},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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