{"id":2944105,"url":"https://alion.io/job/12twenty-implementation-manager","title":"Implementation Manager","company":{"id":1761432,"name":"12twenty","domain":"12twenty.com","url":"https://alion.io/company/12twenty","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Slack","optional":false},{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Excel","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-08-13T16:20:50Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T10:56:07Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!\nSummary:\nWe are looking for an Implementation Manager to join our growing CX team. The ideal candidate is a proactive, solution-oriented professional with experience managing complex software implementations for mid-market to light enterprise clients. This is an individual contributor role and does not include people management responsibilities. This role is perfect for someone who thrives in high-touch, high-value customer environments, can manage diverse personalities, and is motivated by driving successful, long-term adoption of a mission-critical platform.\nThis is a 100% remote U.S. opportunity. \nYour Role:\nLead the customer implementation process from contract signature through full adoption and handoff to Customer Success.\n\nManage 30-40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.\n\nDesign, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.\n\nConduct live training sessions, working sessions, and executive-level updates via video conference.\n\nMotivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness.\n\nServe as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels.\n\nCollaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey.\n\nGather feedback, identify risks, and proactively address blockers to protect timelines and outcomes.\n\nPrepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process.\n\nContinually surprise and delight customers with a can-do mindset and a customer-first approach.\n\nYour Experience:\n3-5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred over point solutions).\nProven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients.\nExperience with cloud-based platforms and the ability to quickly learn complex software ecosystems.\nStrong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels.\nDemonstrated ability to manage complex personalities and drive accountability without direct authority.\nHigh emotional intelligence, professional resilience, and a go-getter mindset.\nExceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction.\nExperience working autonomously in a remote environment.\nBonus Skills:\nPlatform implementation experience (ERP, HCM, CRM-e.g., NetSuite, Workday, etc.)\n\nChange management or stakeholder communication frameworks\n\nTechnical familiarity (APIs, SSO, integrations, basic configuration)\n\nAdvanced Excel or project planning tools (Asana, Jira, Smartsheet)\n\nTeam Values:\nCommunication: Ask questions, offer clarity, operate with transparency and empathy\nCollaboration: Work cross-functionally to find the best path forward\nContinuous Improvement: Seek growth in both process and product\nAnnual compensation range: Up to $75,000 - $80,000\n(Up to $85,000 for candidates with demonstrated Alpha/strategic implementation leadership experience)\nThe annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. \nIn addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.\nBenefits & Perks:\nCompetitive salary\nGenerous PTO policy\nFull benefits, including 401(k)\nRegular team happy hours and activities\nRemote work flexibility\n12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey! \n12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!\nCheck out a video from a recent user conference: https://vimeo.com/1205520510","description_format":"text","description_chars":5183,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Career Services"],"lifecycle":[{"event":"open","at":"2026-10-20T18:16:53Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.469,"p_room":0.28,"age_days":68,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/12twenty-implementation-manager","json_url":"https://alion.io/job/12twenty-implementation-manager.json","meta":{"generated_at":"2026-10-21T15:11:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761432},"rest":"https://alion.io/mcp/rest/get_company?id=1761432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F12twenty-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F12twenty-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F12twenty-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/12twenty-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F12twenty-implementation-manager"}]}