IT Support Officer
First seen by Alion on Sep 29, 2026.
About Us
The 1926 Collection is comprised of 4 luxury properties situated in Sliema and Valletta, each hotel in the collection having its own distinctive features.
Our aim is to provide our customers with an unrivalled quality product through our facilities and services which embody our core values and embrace our key pillars; wellness, sustainability and smart technology.
We are committed to upholding the values of integrity, inclusivity, sustainability and excellence, and are proud to welcome candidates who share our values.
Role Description
The Information Technology Support Officer is a full-time, on-site role based in Sliema, Malta. This role is responsible for providing day-to-day technical support to hotel staff across the 1926 Collection properties, ensuring that IT systems, hardware and equipment function reliably and efficiently. Key tasks include responding to support requests, diagnosing and resolving hardware and software issues, maintaining IT equipment, and escalating complex problems to external vendors when necessary. The officer will assist with system updates, user account setups, routine backups, and basic network and security checks to support smooth hotel operations. Collaboration with operational and front-office teams is essential to ensure minimal downtime and a seamless guest experience.
Candidates will be considered only if they are already legally residing and working in Malta and / or have authorisation to take up employment in the EU.
Duties Include
Providing first-line technical support.
Diagnosing and resolving hardware, software, and network issues.
Installing, configuring, and troubleshooting computer systems, software applications, and devices.
Performing routine and preventative maintenance on IT hardware.
Updating operating systems and software applications.
Monitoring system performance and taking proactive measures to address potential issues.
Assisting in the setup and maintenance of networks.
Maintaining network security measures.
Installing, upgrading, and maintaining computer hardware components.
Managing inventory of IT equipment and supplies.
Coordinating with vendors for hardware repairs and replacements.
Conduct training sessions for hotel team members on IT systems and procedures as required.
Monitor and respond to security incidents and breaches.
Keeping informed about industry trends and advancements.
Collaborating with the Commercial team to optimise digital operations.
Work with HODs to improve their day-to-day procedures.
To Apply
The potential candidate will ideally possess the following skills and qualities:
Authorisation to take up employment in Malta is essential.
Strong proficiency in MS Suite; knowledge of hotel PMS, e.g., Opera Cloud, will be considered an asset.
Previous experience in a hospitality environment will be considered an asset.
Strong technical support and troubleshooting skills for resolving day-to-day IT issues.
Solid Information Technology knowledge, including basic networking, operating systems, and common business applications.
Candidates should possess practical experience with computers, including installation, configuration, and maintenance.
Relevant vocational training or a diploma / degree in Information Technology or a related field is required.
Ability to communicate clearly with non-technical team members and provide user-friendly guidance.
Strong organisational skills, attention to detail, and the ability to prioritise multiple support requests.
Previous experience in hospitality or a customer-focused environment is an advantage.
Fluency in English.