{"id":23623,"url":"https://alion.io/job/1global-network-operations-intern","title":"Telecommunications Network Operations Intern","company":{"id":6544,"name":"1GLOBAL","domain":"1global.com","url":"https://alion.io/company/1global","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":98,"open_postings":26,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Networking","role_family":"Networking","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wireshark","optional":false},{"name":"Incident Management","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-07-10T00:00:00Z","employer_posted_date":"2026-07-10","last_verified_at":"2026-10-19T07:44:21Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":101},"description":"About Us\n1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.\nFounded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.\nHeadquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.\n\nAbout the Team\nWe are looking for a Telecommunications Network Operations Intern to join our Networks Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, vendors, and NOC teams to troubleshoot and resolve customer-impacting network issues.\nYou will support the investigation of customer complaints and operational incidents across services such as registration, voice, data, and SMS. This is a hands-on learning role for someone who wants to build practical experience in telecom operations, incident handling, network troubleshooting, and service assurance.\nThe ideal candidate is organised, analytical, curious, and calm under pressure. You should be comfortable following guidance from experienced engineers and remote teams, while also being proactive in learning, documenting, and communicating clearly. \nAbout the Role\nSupport the investigation and troubleshooting of customer complaints related to registration, voice, data, SMS, and connectivity services.\nAssist the Networks Operations team with daily case handling, monitoring, and incident follow-up.\nHelp analyse network faults using diagnostic tools, monitoring platforms, logs, and protocol traces.\nLearn and support troubleshooting across telecom signalling flows such as SS7, MAP, ISUP, SIP, CAP, DIAMETER, and related network procedures.\nEscalate complex or high-impact issues to senior engineers, Engineering teams, vendors, or NOC teams with clear and accurate context.\nMaintain accurate records of incidents, troubleshooting steps, resolutions, and follow-up actions.\nSupport incident response activities, including impact assessment, updates, and post-incident documentation.\nContribute to root cause analysis by collecting evidence, timelines, logs, traces, and operational observations.\nHelp ensure service issues are handled in line with SLAs, operational KPIs, and customer-impact priorities.\nCollaborate with Customer Services, Customer Success Managers, Engineering, Product, and other operational teams to support smooth service delivery.\nCreate and maintain internal documentation, troubleshooting guides, procedures, and knowledge articles.\nShare learnings and best practices with the team to improve operational efficiency and consistency.\nRequirements\nAbout You\nMust-haves\nDegree in progress or recently completed in Telecommunications Engineering, Computer Science, Network Engineering, or a related technical field.\nBasic understanding of mobile networks, IP networking, telecom services, or distributed systems.\nInterest in troubleshooting telecom services such as voice, data, SMS, and network registration/attach flows.\nFamiliarity with network protocols, signalling concepts, or tools such as Wireshark is a strong advantage.\nInterest in learning telecom signalling protocols such as SS7, MAP, ISUP, SIP, DIAMETER, and CAP.\nGood analytical and problem-solving skills, with attention to detail.\nAbility to organise work, follow priorities, and ask for clarification when needed.\nStrong written and verbal English communication skills.\nComfortable working with remote teams and cross-functional stakeholders.\nProactive, motivated, and willing to learn in a fast-moving operational environment.\nCalm and structured approach when dealing with urgent or unexpected situations.\nTeam-oriented mindset with a commitment to doing things properly and improving continuously.\nNice-to-haves\nPrevious internship, academic project, or hands-on exposure involving telecom, networking, monitoring, support, or systems operations.\nBasic knowledge of mobile core, RAN, IoT, M2M, eSIM, or roaming environments.\nExperience using ticketing systems such as Jira, Salesforce, or similar tools.\nExposure to incident management, customer support, or operational reporting.\nUnderstanding of service KPIs, SLAs, alarms, monitoring, or customer-impact assessment.\nWhat You Will Learn\nHow a 2nd line Networks Operations team supports customer-facing services.\nPractical telecom troubleshooting across registration, voice, data, and SMS services.\nHow incidents are detected, investigated, escalated, and resolved.\nHow to analyse traces, logs, monitoring events, and customer-impact symptoms.\nHow Service Assurance teams work with Customer Services, NOC, Engineering, Product, and vendors.\nHow to document technical findings clearly and contribute to operational improvement.\nBenefits\nWhy 1GLOBAL?\nGrowth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.\nMajor Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.\nWork with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.\nDynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.\nProfessional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.\nInternational Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.\nOpen Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.\n Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.\n 1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.","description_format":"text","description_chars":7093,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["MVNO","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-07-10T00:00:00Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.256,"p_room":0.28,"age_days":101,"expected_fill_days":42,"reasons":["conf:1","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/1global-network-operations-intern","json_url":"https://alion.io/job/1global-network-operations-intern.json","meta":{"generated_at":"2026-10-19T10:52:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7722,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6544},"rest":"https://alion.io/mcp/rest/get_company?id=6544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F1global-network-operations-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F1global-network-operations-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F1global-network-operations-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/1global-network-operations-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F1global-network-operations-intern"}]}