{"id":492972,"url":"https://alion.io/job/1global-systems-operations-intern","title":"Systems Operations Intern","company":{"id":6544,"name":"1GLOBAL","domain":"1global.com","url":"https://alion.io/company/1global","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":98,"open_postings":26,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-17T22:24:44Z","board_verified":true,"closed_at":null,"days_open":87,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":86},"description":"About Us\n1GLOBAL is a technology-driven global mobile communications provider helping enterprises and consumer brands deliver seamless connectivity worldwide. Powered by a best-in-class telecom platform, proprietary eSIM technology, and its own mobile core network across 15 countries, 1GLOBAL operates as a fully regulated telecommunications provider in 43 countries.\nFounded in 2022, 1GLOBAL has rapidly become one of Europe's fastest-growing telecom technology companies, connecting more than 80 million people and devices globally. Our customers include leading banks, multinational enterprises, global retailers, travel companies, payment service providers, and digital-first businesses.\nHeadquartered in the Netherlands, with R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 550 professionals across 16 countries. With annual revenues exceeding US$200 million and a strong track record of profitability, we continue to invest in innovation, infrastructure, and international expansion as we redefine the future of global mobile connectivity.\nAbout the Team\nWe are looking for a Systems Operations Intern to join our Systems Operations team, part of the wider Service Assurance function. This team acts as a 2nd line technical support team, working closely with Customer Services, Customer Success, Engineering, Product, Platform Operations, Network Operations, and NOC teams to investigate and resolve customer-impacting system and platform issues.\nYou will support the investigation of customer incidents, provisioning failures, and operational issues affecting core platforms and services. This is a hands-on learning role for someone who wants to build practical experience in production systems, incident management, troubleshooting, service assurance, and operational support.\n\nAbout the Role\nSupport the investigation and troubleshooting of customer complaints related to service provisioning, subscriber configuration, and customer-facing platform issues.\nAssist the Systems Operations team with daily case handling, operational monitoring, and incident follow-up across production systems.\nHelp investigate provisioning failures, activation issues, service configuration mismatches, and customer-impacting platform incidents.\nLearn and support the use of operational tools and customer-facing service management platforms to validate, troubleshoot, and resolve provisioning and configuration issues.\nEscalate complex or high-impact issues to senior engineers, Engineering, Product, vendors, or other operational teams with clear technical findings and supporting evidence.\nMaintain accurate records of incidents, troubleshooting activities, provisioning actions, resolutions, and follow-up tasks.\nSupport incident response activities, including impact assessment, service restoration, operational updates, and post-incident documentation.\nContribute to root cause analysis by collecting logs, provisioning records, system outputs, API responses, and operational evidence.\nHelp ensure customer-impacting issues are handled in line with SLAs, operational KPIs, and service assurance processes.\nCollaborate with Customer Services, Customer Success Managers, Engineering, Product, Network Operations, Platform Operations, and other operational teams to ensure reliable service delivery.\nCreate and maintain internal documentation, troubleshooting guides, provisioning procedures, and knowledge articles.\nShare learnings and best practices with the team to improve operational efficiency, service reliability, and operational consistency.\nRequirements\nAbout You\nMust Have\nDegree in progress or recently completed in Telecommunications Engineering, Computer Science, Network Engineering, or a related technical field.\nBasic understanding of distributed systems, APIs, databases, Linux, or cloud-based platforms.\nInterest in troubleshooting customer-facing services, provisioning processes, and production systems. \n Familiarity with REST APIs, JSON, SQL, or scripting languages (e.g. Bash or Python) is considered an advantage. \n Interest in learning service provisioning, subscriber management, operational workflows, and platform support processes. \n Good analytical and problem-solving skills, with attention to detail. \n Ability to organize work, manage priorities, and follow structured troubleshooting processes. \n Strong written and verbal English communication skills. \n Comfortable working with remote teams and cross-functional stakeholders. \n Proactive, motivated, and eager to learn in a fast-paced operational environment. \n Calm and structured approach when dealing with customer-impacting incidents and operational issues. \n Team-oriented mindset with a commitment to continuous learning, operational excellence, and service reliability.\n\nNice to Have\nPrevious internship, academic project, or hands-on exposure involving systems operations, technical support, service provisioning, or production environments. \nBasic knowledge of APIs, databases, Linux, cloud platforms, or distributed systems.\nExperience using ticketing and case management tools such as Jira, Salesforce, or similar platforms. \nExposure to incident management, operational support, troubleshooting, or production monitoring. \nBasic understanding of service assurance processes, operational KPIs, SLAs, and customer-impact assessment. \nExperience with scripting or automation using languages such as Python, Bash, or PowerShell is a plus. \nInterest in learning operational workflows, production support processes, and customer-facing service platforms.\nBenefits\nWhy 1GLOBAL?\nGrowth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.\nMajor Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.\nWork with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.\nDynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.\nProfessional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.\nInternational Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.\nOpen Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.\n Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.\n\n1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.","description_format":"text","description_chars":7112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["MVNO","IoT Connectivity"],"lifecycle":[{"event":"open","at":"2026-09-07T02:38:57Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.332,"p_room":0.28,"age_days":86,"expected_fill_days":42,"reasons":["conf:3","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/1global-systems-operations-intern","json_url":"https://alion.io/job/1global-systems-operations-intern.json","meta":{"generated_at":"2026-10-18T00:27:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6544},"rest":"https://alion.io/mcp/rest/get_company?id=6544"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F1global-systems-operations-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F1global-systems-operations-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F1global-systems-operations-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/1global-systems-operations-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F1global-systems-operations-intern"}]}