{"id":733168,"url":"https://alion.io/job/1mind-customer-success-manager","title":"Customer Success Manager","company":{"id":669421,"name":"1mind","domain":"1mind.com","url":"https://alion.io/company/1mind","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":44,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":165000,"max":190000,"currency":"USD","period":"year","gross":null,"usd_annual":190000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Claude","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-02T19:13:40Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-06T05:04:49Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":63},"description":"Job Title: Customer Success Manager\nThis is a fully remote opportunity and can be worked from any location in the United States.\nAbout Us\n1mind is building the next generation of revenue teams.\nWe are creating a new category of enterprise software: Autonomous Customer Experience. Our platform deploys Superhumans, go-to-market teammates with a face, a voice, and a GTM brain that serve the buyer across the entire journey with one continuous memory. They engage, demo, onboard, and support in the moments no company could ever staff, so the handoffs disappear and growth stops leaking.\nJoin us as we define the category and build the platform that powers the next generation of revenue teams. When the buyer wins, the company wins. Every1 Wins.\nAbout the Role\nWe are looking for a full-cycle Customer Success Manager to own customer outcomes at 1mind from onboarding through renewal and expansion. You will partner closely with customers and internal teams to ensure Superhumans are delivering measurable value, and aligned with each customer’s go-to-market goals.\nYou will be accountable for customer outcomes, guide customers through launch, measure impact, and act as a long-term strategic advisor as use cases scale across teams and workflows.\nYou’re a force multiplier - turning customer success metrics into repeatable deployments, and turning learnings into playbooks that scale across accounts.\nWhat You’ll Do\nOwn a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success\n\nDrive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve\n\nPartner with customers to define success criteria and connect product usage to meaningful business outcomes\n\nServe as a strategic advisor to stakeholders across revenue, marketing, and operations teams\n\nLead renewals with a proactive, value-driven approach and identify expansion opportunities\n\nMaintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps\n\nShare customer insights internally to influence product direction and help scale repeatable success practices\n\nOperate with a strong bias to action and comfort navigating ambiguity\n\nWhat You’ll Bring\n5+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS\n\nTrack record owning complex, multi-stakeholder relationships end-to-end - from onboarding and implementation through renewal and expansion\n\nExperience with enterprise B2B customers and GTM-focused use cases preferred\n\nFamiliarity with marketing automation, orchestration, or attribution platforms a plus\n\nHands-on experience with tools like Salesforce and Claude a plus\n\nPMP, CSM, or similar certification a plus\n\nWhy Join Us\nBe at the forefront of AI-powered GTM operations\n\nShape the future of how humans and AI collaborate in high-stakes business environments.\n\nWork alongside a team of builders at the forefront of AI, product design, and GTM innovation.\n\nDesign for a product that lives at the intersection of visual design, voice, motion, and intelligence.\n\nRemote-first, fast-moving culture with ownership, autonomy, and impact from day one.\n\nIncrease your network of Superhumans!\n\nThe total target cash range for this position is $165,000 to $190,000. Total target cash includes base salary and a target incentive. The total direct compensation package for this position may include stock options, benefits, and/or other applicable incentives.\n1mind's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. The hiring manager will share more details about the full compensation package and benefits as you move through the process.\nWe believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are passionate about learning and excited about what we are doing, then we want to hear from you!\n[Please note that all legitimate communication from 1mind will come only from email addresses ending in @1mind.com. We will never ask for payment, financial information, or personal details outside of our official application process. If you receive a suspicious message, please disregard it and alert us at ]\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment - all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.\n#LI-Remote","description_format":"text","description_chars":5262,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-11T10:21:36Z"},{"event":"close","at":"2026-09-15T23:28:10Z"},{"event":"reopen","at":"2026-09-30T11:29:21Z"},{"event":"close","at":"2026-10-05T20:42:38Z"},{"event":"reopen","at":"2026-10-14T02:35:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.613,"p_room":0.44,"age_days":63,"expected_fill_days":44,"reasons":["conf:1","repost:2","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":190000,"is_top_pay":true},"html_url":"https://alion.io/job/1mind-customer-success-manager","json_url":"https://alion.io/job/1mind-customer-success-manager.json","meta":{"generated_at":"2026-11-06T05:27:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669421},"rest":"https://alion.io/mcp/rest/get_company?id=669421"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F1mind-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F1mind-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F1mind-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/1mind-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F1mind-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":733168}},{"tool":"search_jobs","arguments":{"company":"1mind.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":733168},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}