{"id":824862,"url":"https://alion.io/job/1nebula-graduate-customer-success-specialist","title":"Graduate Customer Success Specialist","company":{"id":177551,"name":"1Nebula","domain":"1nebula.com","url":"https://alion.io/company/nebula-2","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"internship","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"YouTube","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-09-24T03:45:06Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Do you want to be part of a dynamic team constantly challenging the status quo and finding \"smarter\" ways of doing things? If you answered yes, keep reading.\nWho Are We?\n1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.\nWe hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.\nLearn more about our people brand by watching our culture videos:\nhttps://www.youtube.com/watch?v=4JkUpUigUdM&t=1s\n https://www.youtube.com/watch?v=iVk3_vVyrW0\nJob Opportunity at 1Nebula:\nThe purpose of this position is to provide timely and effective assistance to customers resolving issues, guide users through product features. The role is focused on issues and request resolution and is key for customer satisfaction, retention and product adoption.\nWhat You will do within this role (Your key responsibilities):\nRespond to customer inquiries via various channels chat, email or phone \nProvides customer and product support and guidance \nDiagnose and troubleshoot issues \nGuide customers through product features and best practices \nEscalate complex issues to the appropriate teams \nDocument customer interactions and feedback for continuous improvement \nIdentify trends in customer inquiries to improve processes and proactively address common issues \nCollaborate with cross-functional teams to improve customer experience \nAssist with onboarding and training for new customers \nContribute to knowledge articles, process documents and FAQs \nMaintain Knowledge Base with solutions to common problems \nTrack and manage support tickets \nAnalyze customer data, common issues, bottlenecks and areas of improvement \nProactive communication and customer engagement \nStrive to meet and exceed service levels to ensure high quality service delivery \nProvide customers with clear, accurate, timely, data-driven and actionable reports on the customer’s telecoms environment\nMore about You (Our requirements for the role):\nAlthough we believe in the potential of others more than anything else there are some minimum requirements we would look for so consider these before sending us your application\n3-year tertiary qualification (minimum NQF level 5)\nDegree or Diploma in Information Technology or Telecommunications \nStrong problem-solving abilities and technical troubleshooting skills\nAbility to communicate technical concepts to non-technical users\nUnderstanding CRM and ticketing systems\nOur Amazing Perks!\nHigh spec laptops and equipment for you to comfortably\nAccess to our Well-being program and Employee support services - we believe in work/life balance being of utmost importance for you and your family so this perk is for them too\nGrow your skills and learn something new with paid for Microsoft courses and certifications\nGive back by participating in our Culture and Social Responsibility initiatives","description_format":"text","description_chars":3000,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Cloud Management"],"lifecycle":[{"event":"open","at":"2026-09-12T14:08:52Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.669,"p_room":0.75,"age_days":12,"expected_fill_days":15,"reasons":["conf:0","win:late","comp:junior"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/1nebula-graduate-customer-success-specialist","json_url":"https://alion.io/job/1nebula-graduate-customer-success-specialist.json","meta":{"generated_at":"2026-09-24T05:05:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}