{"id":461468,"url":"https://alion.io/job/1nebula-intermediate-software-support-engineer","title":"Intermediate Software Support Engineer","company":{"id":177551,"name":"1Nebula","domain":"1nebula.com","url":"https://alion.io/company/nebula-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TypeScript","optional":false},{"name":".NET","optional":true},{"name":"Angular","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Azure SQL Database","optional":true},{"name":"C#","optional":true},{"name":"Snowflake","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-06-25T00:00:00Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-10-28T21:51:25Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":125},"description":"Do you want tobe part of a dynamic team constantly challenging the status quo and finding \"smarter\" ways of doing things? If you answeredyes, keep reading.\nWho Are We?\n1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.\nWe hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.\nLearn more about our people brand by watching our culture videos:\nhttps://www.youtube.com/watch?v=4JkUpUigUdM&t=1s\n https://www.youtube.com/watch?v=iVk3_vVyrW0\nJob Opportunityat 1Nebula:\nThe main purpose of this position is to support the suite of products and projects in the Nebula group. The responsibility of the Software Support Technician is to maintainlow issue resolution times and high customer service levels.\nWhat Youwill do within this role (Your key responsibilities):\nTroubleshoottechnical issues related to software applications. \nRespond to customer inquiries regarding software applications, providing problem resolutionand technical support. \nCollaborate with other software engineers to analyze, identify, and resolve technical issues. \nMonitor and maintainthe performance of software applications. \nTest software applications and document results. \nDevelop and deliver user training for software applications. \nAnalyze and document software requirements.\nDevelop technical documentation for software applications. \nDevelop and maintainsoftware quality assurance processes. \nDevelop and implement software application enhancements.\nWorking on a possible Rotational weekly 24hour shift/Standby roster\nAnswer and manage all incoming Head Office calls in a professional and courteous manner, ensuring that calls are accurately screened, transferred, and routed to the appropriate departmentsor individuals while maintainingexcellent customer service standards.\nMore about You (Our requirements for the role):\nAlthough we believe in the potential of others more than anything else there aresome minimumrequirements we would look for so consider these before sending us your application\nYou are driven and passionate about excellent client services\nYou have a tertiary qualification in IT\nYou have been exposed to and know service desk tools, i.e.ServiceNow, BMC Remedy, Jira, Marval, etc.\nYou possessknowledge of IT service management/service control processes and methodologies\nYou have experience in document writing (Standards, Operating procedures, Work Instructionsetc.) \nYou have experience in managing relationships with internal business customers \n3+ years’ Service Desk experience or working in a service desk environment within a large global organization \nStrong interpersonal and communication skills \nWork well in a team-oriented environment \nPro-active with high levelsof energy, tenacityand enthusiasm to deliver results \nExceptional focus on quality and strong attention to detail \nCompetent in the use of Microsoft PowerPoint, Project, Word, or Excel \nGood command of written/verbal business English \nOur Current Tech Stack:\nAzure DevOps\nAzure SQL and related cloud-based database and storage\nAzure PaaS Services \nC#\n.NET 8\nAngular \nSQL\nSnowflake \nOur Amazing Perks!\nEnjoy 20 Leave days a yearplus a “mulligan day” each quarter after meeting all your deliverables. That’s4 extra leave days annually! \nHigh spec laptops and equipment for you to comfortably work remotely.\nFlexible working hours. We work on a flexible schedule from Monday to Friday where you can make the hours work for you.\nAccess to our Well-being program and Employee support services - we believe in work/life balance being of utmost importancefor you and your familyso this perkis for them too.\nGrow your skills and learn something new with paid forMicrosoft courses and certifications. \nGive back by participatingin our Culture and Social Responsibility initiatives.\nHackathons(If you find yourself in office, we’llprovidethe pizza!)","description_format":"text","description_chars":4025,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Cloud Cost & Multi-Cloud Management"],"lifecycle":[{"event":"open","at":"2026-09-06T11:08:50Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.246,"p_room":0.28,"age_days":125,"expected_fill_days":24,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/1nebula-intermediate-software-support-engineer","json_url":"https://alion.io/job/1nebula-intermediate-software-support-engineer.json","meta":{"generated_at":"2026-10-29T00:50:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1259,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177551},"rest":"https://alion.io/mcp/rest/get_company?id=177551"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F1nebula-intermediate-software-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F1nebula-intermediate-software-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F1nebula-intermediate-software-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/1nebula-intermediate-software-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F1nebula-intermediate-software-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":461468}},{"tool":"search_jobs","arguments":{"company":"1nebula.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":461468},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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