{"id":782033,"url":"https://alion.io/job/1st-central-motor-vehicle-image-engineer","title":"Motor Vehicle Image Engineer","company":{"id":449790,"name":"1st Central","domain":"firstcentralcareers.com","url":"https://alion.io/company/1st-central","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":259},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-23T15:06:14Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"At 1st Central, everything starts with our people.\nAs one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.\nDo you have strong technical knowledge of vehicle repairs and the confidence to make sound decisions? Are you a clear communicator who can explain complex information to customers, repairers and third parties in a simple and supportive way?\nWe’re looking for four Motor Vehicle Image Engineers to join our Engineering team based in either Haywards Heath, West Sussex or Salford Quays, Manchester.\nYou’ll be working as part of a team, responsible for engineering and authorising vehicle repairs, producing inspection reports and making decisions regarding the settlement of claims for total loss cases.\nCore skills we’re looking for:\nExtensive vehicle make up knowledge.\nCompetent in the use of automotive estimate systems\nStrong customer service skills\nAbility to work in a fast-paced team and business\nStrong teamwork skills\nWhat’s Involved:\nYou’ll engineer and authorise vehicle repair costs in accordance with manufacturer’s methodology while taking all aspects of the claim into consideration.\nYou’ll take technical calls, produce inspection reports, and make total loss decisions whilst authorising supplementary estimates.\nYou’ll liaise directly with customers to ensure that claims are settled in the most appropriate manner to establish a correct market position for the vehicle, utilising vehicle valuation guides along with extensive market research.\nYou’ll need to communicate effectively and appropriately with customers and network of third parties (including but not limited to network of repairers). This will often involve explaining potentially complex decisions made in a way that takes account of the recipient’s level of technical understanding. In making and communicating decisions with Policyholders will be key when managing repairs, total losses, cases involving unrelated damage, complaints and applying policy conditions/limits.\nYou’ll need to be able to identify fraudulent activity through investigative practice and liaison with claims colleagues, to correctly identify and advise on vehicle modifications which are non-standard to original equipment\nYou’ll be a support to the total loss valuation handlers, as required, by delivering the valuation and settling claims where vehicles which have been deemed beyond economical repair or have been stolen and unrecovered.\nYou’ll engage with the network of third parties to develop a strong working relationship driving maximum efficiencies. Also support all aspects of the business to assist in the claims process for both insured and third party in order expedite settlement and minimise cost.\nYou’ll need to work to agreed timescales and business parameters, ensuring all work is carried out within agreed KPI’s and SLA’s.\nExperience & Knowledge\nExperience of working within the repair industry, mechanical / body.\nExperience of resolving complex customer / repairer problems / issues / complaints.\nAble to understand and interpret client requirements.\nEnthusiasm and a willingness to learn new skills.\nExtensive vehicle make up knowledge.\nKnowledge of relevant legislation - Financial Ombudsman Service (FOS) Financial Conduct Authority (FCA) Data Protection Act (DPA)\nSkills & Qualifications\nAbility to prioritise and plan in response to customer/business drivers.\nCompetent in automotive estimate systems.\nStrong negotiating skills for rate agreement and delivery.\nEnthusiasm and a willingness to learn new skills\nExcellent time management skills\nGood communication skills, both verbal and written\nGood time management and organisation skills\nAdvanced computer literacy skills.\nExcellent time management skills.\nBehaviours\nCommercially focused\nSelf-motivated and enthusiastic\nAn organised and pro-active approach\nEmbrace, embed and incorporate the Company Values\nEmphasis on attention to detail and accuracy\nTakes initiative to make decisions\nAbility to work on own initiative and as part of a team\nA flexible approach and positive attitude\nStrives to drive business improvements to contribute to the success of the business\nReady to take on an exciting challenge? Apply now and become our next Image Engineer!\nReady to join us?\nWe’re looking for talented people who want to make a real impact for our customers, colleagues and business. Apply today and discover where a career at 1st Central could take you.\nTo find out more about careers at 1st Central, take a look here","description_format":"text","description_chars":4861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T00:57:46Z"}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.55,"age_days":13,"expected_fill_days":12,"reasons":["conf:4","win:tail"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/1st-central-motor-vehicle-image-engineer","json_url":"https://alion.io/job/1st-central-motor-vehicle-image-engineer.json","meta":{"generated_at":"2026-09-23T17:08:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}