{"id":3740492,"url":"https://alion.io/job/1valet-customer-success-specialist-2","title":"Customer Success Specialist","company":{"id":3784790,"name":"1VALET","domain":"1valet.com","url":"https://alion.io/company/1valet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-03-09T00:00:00Z","employer_posted_date":"2026-03-09","last_verified_at":"2026-11-05T12:00:34Z","board_verified":true,"closed_at":null,"days_open":241,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":241},"description":"Job Title: Customer Success Specialist\nLocation: Phoenix, Arizona. USA\nReports to: Director Operations, USA\nAbout 1Valet\n1Valet is a Canadian technology company transforming the way people interact with\ntheir buildings. We develop smart building software and integrated hardware solutions\nthat connect property managers, residents, and visitors-creating seamless, secure,\nand intelligent building experiences.\nWe’re a growing company where every team member plays a pivotal role. Our products\nare installed in properties across North America, and we’re rapidly expanding. Join us\nas we shape the future of smart buildings.\nPosition Overview:\nThe Customer Success Specialist (Onboarding) is responsible for ensuring new\ncustomers successfully adopt the platform from the moment they sign up. This role\nfocuses on guiding customers through the onboarding journey, helping them understand\nkey features, configuring the platform to meet their needs, and ensuring they achieve\nearly value quickly.\nThe specialist acts as the primary point of contact for new customers during their\nonboarding phase, providing training, answering questions, and proactively identifying\npotential challenges. By building strong relationships and ensuring a smooth onboarding\nexperience, this role helps drive customer satisfaction, product adoption, and long-term\nretention.\nCustomer Success Specialists collaborate closely with Sales, Product, and Support\nteams to ensure customer expectations are aligned and that feedback from onboarding\nis shared to continuously improve the customer experience.\nResponsibilities:\nGuide new customers through the onboarding process from kickoff to successful\nplatform adoption.\nConduct onboarding calls, product walkthroughs, and training sessions\nHelp customers become proficient in configuring the platform based on their\ngoals and use cases.\nAct as the primary contact for onboarding-related questions and support.\nTrack onboarding progress and customer engagement in CRM or customer\nsuccess tools.\nIdentify potential risks to successful adoption and proactively address them\nCollect customer feedback and share insights with Product and Customer\nSuccess leadership.\nCollaborate with Sales for smooth handoffs and accurate expectation setting\nCreate or maintain onboarding documentation, guides, and training resources\nManage a book of pre-existing 1VALET clients, facilitating any upselling,\nrenewals, and cross-selling.\nBuild sustainable relationships and trust with customer accounts through open\nand interactive communication.\nAlign customer experience strategies with marketing initiatives, ensure\ncustomers are always informed about new product features and functionalities.\nCore Skills:\nStrong communication and presentation skills\nAbility to simplify complex software for non-technical users\nCustomer-focused problem solving\nOrganization and project management for managing multiple onboarding\ntimelines\nFamiliarity with SaaS platforms, CRM tools, and customer success workflows\nQualifications:\nDegree or diploma in Business Administration, marketing, sales, computer\nscience, or any other relevant area of study.\n3+ years of experience in a Customer Success or Account Management role\nExperience as a property manager or in a software company operating on a\nrelated field (property technology, access control or security)\nFamiliarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software\nWhat we offer:\nA culture of ownership and autonomy - you will thrive if you are a self-starter and\nenjoy a fast-paced environment\nWork with an incredible product - there is true belief across our team that we\nhave the best product on the market\nTrust and flexibility - work from home and flexible schedules. We care about your\nperformance, not your hours. We trust you to manage your time in a way that\nworks best for you.\nCompetitive compensation structure and 100% employer-paid benefits\nExtra perks: employee stock option packages, employer-paid benefits, 10-day\nholiday office shutdown each December, and support for professional growth.\nWorking With Us:\nAs a proud equal-opportunity employer, we consider all applicants for employment and\nopenly encourage those who identify as members of underrepresented communities to\napply to join our growing team. Join us, leave your mark, and let's make something\nextraordinary,","description_format":"text","description_chars":4343,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Building & Cities","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-04T11:39:39Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":241,"expected_fill_days":26,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/1valet-customer-success-specialist-2","json_url":"https://alion.io/job/1valet-customer-success-specialist-2.json","meta":{"generated_at":"2026-11-05T16:34:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3784790},"rest":"https://alion.io/mcp/rest/get_company?id=3784790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F1valet-customer-success-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F1valet-customer-success-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F1valet-customer-success-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/1valet-customer-success-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F1valet-customer-success-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3740492}},{"tool":"search_jobs","arguments":{"company":"1valet.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3740492},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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