{"id":1161897,"url":"https://alion.io/job/2026-benjamin-moore-co-limited-customer-experience-representative-12pm-8pm-late-shift","title":"Customer Experience Representative (12PM-8PM Late Shift)","company":{"id":1172860,"name":"2026 Benjamin Moore & Co., Limited","domain":"insl-x.ca","url":"https://alion.io/company/insl-x","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"explicit","locations":["Moore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:12:25Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T03:12:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAt Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.\nJoin us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.\nClick here to see how you can paint your future!\nOur Customer Service team members represent the Benjamin Moore brand by creating best in class customer experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with customers and colleagues from diverse backgrounds to achieve a common goal.\n*This position is for the late shift in our Customer Experience team, with typical hours of 11am-7pm or 12pm-8pm EST, based on business needs. Mondays- Thursdays in office, Fridays remote once training is complete.\nResponsibilities\nProcess customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements. \nSupply information to customers about orders, deliveries, product availability, pricing, and promotions.\nCommunicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.\nMaintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.\nDemonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.\nNavigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries. \nPrioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.\nEmbraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.\nPerforms other duties as assigned. \nQualifications\nComfortable with handling a large volume of customer inquiries via phone and email with integrity and professionalism.\nWorking knowledge of Windows, Office 365, and standard internet browsers.\nAble to review and retain a large number of Standard Operating Procedures and best practices in a fast-paced environment.\nDemonstrates high levels of empathy when working with customers and colleagues.\nAbility to be adaptive and apply critical thinking to customer concerns to provide exceptional customer service. \nComfortable with working in a recorded call environment and receiving monthly KPIs on performance.\nAbility for hybrid work (80% in office, 20% remote).\nAbility to maintain company equipment and a professional work environment in a remote setting.\nFlexible schedule availability to accommodate business needs when required.\nAbility to work occasional weekends, holidays, and overtime.\nHigh School Diploma or equivalent.\n0-2 years customer contact center experience.\nMust be eligible to work in the U.S.\nMust demonstrate patience, adaptability, problem-solving skills, teamwork, and a genuine commitment to providing a helpful and positive customer experience.\nPhysical Requirements\nProlonged periods of sitting at a desk working on a computer.\nAbility to lift up to 15 lbs. occasionally (e.g. files, boxes of documents).\nFrequent use of hands and fingers for typing, writing, and handling documents.\nVisual activity required for reviewing documents, spreadsheets, and computer screens.\nOccasional standing, walking, and reaching within the office environment.","description_format":"text","description_chars":4269,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T00:12:25Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/2026-benjamin-moore-co-limited-customer-experience-representative-12pm-8pm-late-shift","json_url":"https://alion.io/job/2026-benjamin-moore-co-limited-customer-experience-representative-12pm-8pm-late-shift.json","meta":{"generated_at":"2026-09-24T08:19:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}