{"id":3334377,"url":"https://alion.io/job/2026-digital-room-llc-it-support-engineer","title":"IT Support Engineer","company":{"id":4394618,"name":"2026 - Digital Room, LLC","domain":"digitalroominc.com","url":"https://alion.io/company/digitalroominc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Van Nuys, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":41,"currency":"USD","period":"hour","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Power Automate","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-25T22:03:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-30T04:03:08Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"We are actively hiring for the position of IT Support Engineer for our plant in Van Nuys, CA.\nShift: Monday to Friday, 9:00 AM to 5:30 PM\nDuties & Responsibilities\n Technical Support:\nDiagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.\nResolve incidents and upgrade different types of software and hardware.\nAddress issues with printers, copiers, and scanners.\nSupport and configure Windows Server.\nIncident Management:\nAssist users with logged IT-related incidents.\nTake ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible.\nEscalate incidents to other support teams when necessary.\nAccurately record, update, and document requests using the IT service desk system.\nMaintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.\nEquipment and Asset Management:\nInstall and configure new IT equipment.\nUpdate the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals.\nAssist with the reconciliation of assets within the management system for accurate inventory.\nCommunication and Collaboration:\nMaintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.\nProactively complete other duties as assigned.\nQualifications\nProficient in using and supporting Active Directory, Windows, and Office products.\nExperienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components.\nKnowledgeable in diagnosing and resolving IT-related faults/issues.\nCompetent in supporting and configuring Windows Server.\nSkilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations.\nExperience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate.\nBasic programming skills.\nKnowledge in troubleshooting networking issues such as internet connectivity, network, and VPN.\nAbility to provide remote support to users working from home.\nEducation\nDegree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery.\nExperience in a customer-focused IT support environment, including technical problem resolution.\nTeam environment experience with a strong track record of diagnosing and resolving IT-related faults/issues.\nBroad understanding and successful application of Service Desk and Desktop services knowledge.\nMust be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.\nHighly organized and independent, able to multitask and stay organized in managing client needs.\nSelf-motivated, able to work independently, and takes initiative.\nOutstanding attention to detail.\nExcellent communication skills, both verbal and written.\nFor further information on the Digital Room, please explore our website www.digitalroominc.com\nWhat are the perks and benefits of working at Digital Room?\nCollaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment\nCompetitive pay and growth opportunities\nComprehensive health, dental, and vision coverage (location-specific).\nEmployer match 401(k) up to limits.\nCompany-sponsored Life and AD&D Insurance.\nFlexible Spending Account and voluntary benefits.\nPaid holidays and PTO.\nEmployee discounts on all products.\nCompany-sponsored training and certifications.\nFun workplace and wellness events, and more\nPlease note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.\nMonday to Friday, 9:00 AM to 5:30 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