{"id":1247901,"url":"https://alion.io/job/2026-orion-security-inc-customer-success-engineer","title":"Customer Success Engineer","company":{"id":1953735,"name":"ORION Security","domain":"orionsec.io","url":"https://alion.io/company/orionsec","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"DNS","optional":true},{"name":"Docker","optional":true},{"name":"Git","optional":true},{"name":"Grafana","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"Neo4j","optional":true},{"name":"Node JS","optional":true},{"name":"Postman","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"SQL","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-06-25T08:59:08Z","employer_posted_date":"2026-07-19","last_verified_at":"2026-11-06T12:23:23Z","board_verified":true,"closed_at":null,"days_open":134,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":133},"description":"About the Role\nAs a Customer Success Engineer, you will lead customer implementations, serve as a trusted technical advisor, and help enterprise customers successfully deploy, adopt, and scale our platform.\nYou will work closely with customers to understand their business objectives, technical requirements, and operational challenges. Partner with Product, Engineering, and Support teams to drive successful outcomes.\nThis is a hands-on technical role that requires the ability to investigate complex customer environments, troubleshoot integrations and infrastructure issues, and guide customers through technical implementations and best practices.\nThe ideal candidate is equally comfortable discussing architecture with engineers, troubleshooting production issues, and building trusted relationships with customer stakeholders.\nWhy Join Us?\nYou'll work directly with enterprise customers, solving complex security and identity challenges while helping them successfully deploy and scale our platform.\nYou'll collaborate closely with Product and Engineering teams, giving you direct visibility into customer impact and the opportunity to influence product direction.\nIf you enjoy combining technical problem-solving, customer engagement, and meaningful business impact, we'd love to hear from you.\nResponsibilities\nLead customer onboarding, implementation, and adoption.\nServe as the primary technical advisor throughout the customer lifecycle\nPartner with customers to understand business objectives, technical requirements, and success criteria.\nTroubleshoot complex technical issues, identify root causes, and drive resolutions in collaboration with Engineering, Product, and Support teams.\nGuide customers through integrations, deployments, configuration, and operational best practices.\nBuild trusted customer relationships and proactively drive successful outcomes.\nCreate and maintain technical documentation, implementation guides, and customer enablement resources.\nWhat We're Looking For?\nExperience & Professional Background\n3+ years of experience in a Customer Success Engineer, Technical Account Manager, Solutions Engineer, Implementation Engineer, Sales Engineer, or similar customer-facing technical role.\nExperience supporting customers in cybersecurity, identity management, SaaS, or other highly technical environments.\nCreate and maintain technical documentation, implementation guides, and customer enablement resources.\nAbility to translate business requirements into practical technical solutions.\nTechnical Competencies/ Skills\nStrong troubleshooting experience across cloud environments, Linux systems, APIs, networking, databases, and modern application architectures.\n\nExperience working with cloud platforms such as AWS; (GCP / Azure is a plus).\n\nFamiliarity with REST APIs, automation, monitoring tools, Docker, Kubernetes, Git, SQL, Python, and Postman.\n\nWorking knowledge of technologies such as Python, Git, Docker, Kubernetes, SQL, MongoDB, Grafana, and Postman.\n\nUnderstanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS, TLS).\n\nKnowledge of identity and access management concepts, including SSO, SAML, OAuth, and JWT.\n\nNice to Have\nExperience with cybersecurity or identity platforms.\nFamiliarity with cloud-native technologies, Neo4j, Node.js, or Go.\nPassion for solving customer challenges and delivering exceptional customer experiences.","description_format":"text","description_chars":3389,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Loss Prevention"],"lifecycle":[{"event":"open","at":"2026-09-25T18:04:03Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.246,"p_room":0.28,"age_days":133,"expected_fill_days":29,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/2026-orion-security-inc-customer-success-engineer","json_url":"https://alion.io/job/2026-orion-security-inc-customer-success-engineer.json","meta":{"generated_at":"2026-11-06T12:42:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23123,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1953735},"rest":"https://alion.io/mcp/rest/get_company?id=1953735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F2026-orion-security-inc-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F2026-orion-security-inc-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F2026-orion-security-inc-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/2026-orion-security-inc-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F2026-orion-security-inc-customer-success-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1247901}},{"tool":"search_jobs","arguments":{"company":"orionsec.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1247901},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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