{"id":2498433,"url":"https://alion.io/job/2026-zenner-inc-customer-experience-specialist","title":"Customer Experience Specialist","company":{"id":2095406,"name":"Faye","domain":"withfaye.com","url":"https://alion.io/company/withfaye","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tel Aviv, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T10:06:01Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T21:24:41Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Description\nWho We Are\n Faye is the fastest-growing travel protection company in the U.S., and the highest-rated by travelers who use it trip after trip.\nWe’ve raised $100M to build the autonomous platform for traveler care: insurance, travel care, real-time information, and finance in one place, powered by AI and a team that moves fast.\nWe’re there for travelers throughout their entire journey, from the moment they book to the moment they’re back home.\nThe bar is a 6-star experience, 24/7: near-instant payouts, an award-winning app and real support when travel goes sideways. It’s hard to pull off. That’s the point.\nCome build what’s next with us.\nWhat We’re Looking For\nFaye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.\nWe work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.\nResponsibilities\nAssist customers via phone, chat, and email, delivering fast, friendly, and effective support.\nHandle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.\nResolve issues efficiently, ensuring a seamless and positive customer experience.\nMaintain high performance metrics, including response time, resolution speed, and customer satisfaction.\nWork collaboratively across teams and departments to help solve any matter at hand.\nRequirements\nProven experience in customer service/call center roles\nNative English speaker / English mother tongue level - a must\nAbility to work afternoon/evening, night, and weekend shifts - a must\n Ability to work in a hybrid model of 5 shifts per week - a must\nExcellent verbal & written communications skills\nAbility to display great time management and prioritize workload while remaining organized and efficient\nFamiliarity with American customer service and culture\nA medical and/or travel and/or Insurance background is a plus\nTech-oriented","description_format":"text","description_chars":2347,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-14T05:21:03Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.811,"p_room":0.75,"age_days":19,"expected_fill_days":28,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/2026-zenner-inc-customer-experience-specialist","json_url":"https://alion.io/job/2026-zenner-inc-customer-experience-specialist.json","meta":{"generated_at":"2026-11-02T22:00:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2095406},"rest":"https://alion.io/mcp/rest/get_company?id=2095406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F2026-zenner-inc-customer-experience-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F2026-zenner-inc-customer-experience-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F2026-zenner-inc-customer-experience-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/2026-zenner-inc-customer-experience-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F2026-zenner-inc-customer-experience-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2498433}},{"tool":"search_jobs","arguments":{"company":"withfaye.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2498433},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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