{"id":3291275,"url":"https://alion.io/job/20four7va-b-cpt-11601-bilingual-administrative-client-support-assistant","title":"B-CPT-11601 Bilingual Administrative & Client Support Assistant","company":{"id":3832646,"name":"20four7VA","domain":"20four7va.com","url":"https://alion.io/company/20four7va","size_band":"501-1000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Sheets","optional":false},{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-26T15:30:55Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T11:20:33Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process-including the Final Interview-or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.\nLog in using your 20four7VA-issued email address to access the portal.\nIf you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.\nQuick Tip: Upload your resume first-this will automatically populate most of the fields in the application form. Let the magic happen!\nIf you're interested in this opportunity, click APPLY TO POSITION to proceed.\n********************************************************************\nTitle: B-CPT-11601 Bilingual Administrative & Client Support Assistant\nIndependent Contractor - B-CPT-11601 Bilingual Administrative & Client Support Assistant/Business Support VA/Entry-Senior Level (Remote).\nOverview\n20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.\nThe company is a fully remote education company specializing in live SAT preparation. The company is seeking an Administrative & Client Support Assistant to support student operations, administrative processes, client communications, onboarding activities, sales support, and technology-related responsibilities.\nThis position combines backend administrative work, student and parent support, prospective client communication, and operational coordination. The company provides detailed training on its systems, communication standards, onboarding processes, and student workflows, so previous SAT-preparation experience is not required.\nThe ideal candidate is highly organized, technologically proficient, an excellent communicator, and comfortable supporting multiple areas of the business as responsibilities evolve.\nThe objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.\nScope of Services\nContractors will be required to provide services that align with the following client tasks:\nAdministrative Operations & Student Support\nReview student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.\nCreate, review, and send individualized homework lists based on student progress and established processes.\nTrack student progress and maintain accurate records across gradebooks, homework records, progress reports, and Google Classroom.\nSupport student onboarding by organizing information, preparing materials, and assisting with access to required systems and resources.\nComplete pre-course checks, release course materials, and prepare operational documents.\nAssist with mock exams, including proctoring, reviewing submissions, and grading practice exams as trained.\nMonitor recurring tasks and maintain organized records in spreadsheets and internal systems.\nPerform administrative, operational, and documentation tasks as assigned.\nLearn new systems and take on additional responsibilities as company processes evolve.\nClient, Student & Parent Communication\nCommunicate professionally with students, parents, and prospective clients through phone calls, email, and messaging platforms.\nAnswer questions, address concerns, and provide accurate information.\nFollow up with students regarding missing assignments, deadlines, corrections, and course expectations.\nMonitor student communication channels during assigned shifts.\nRespond to routine inquiries using established templates, processes, and guidance.\nDocument issues and communicate relevant updates internally.\nEscalate complex concerns to the appropriate team member when necessary.\nClient Intake, Onboarding & Sales Support\nAssist with client intake, onboarding, scheduling, and follow-up processes.\nSupport sales-related activities, including communication with prospective clients and maintenance of accurate records.\nCoordinate appointments, onboarding activities, and operational follow-ups.\nAssist with maintaining CRM records and ensuring client information remains accurate and organized.\nTechnology & Systems Support\nUse Google Workspace, CRM platforms, and other software systems to manage daily responsibilities.\nMonitor system-related issues and communicate updates proactively.\nFollow established procedures while exercising sound judgment when unexpected situations arise.\nTeam Collaboration\nCoordinate with team members to ensure assigned responsibilities are completed accurately and on time.\nParticipate in meetings, training sessions, and process-improvement initiatives.\nCommunicate proactively regarding task progress, issues, and scheduling concerns.\nContribute to a collaborative and supportive team environment.\nEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.\nSkills\nThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:\nPrevious administrative, customer service, sales support, executive assistant, business-support, or related experience.\nExcellent written and spoken English and Spanish.\nStrong written and verbal communication skills.\nExperience communicating professionally by phone, email, and messaging platforms.\nStrong organizational, time-management, and recordkeeping skills.\nProficiency with Google Workspace.\nStrong technology aptitude and the ability to learn new software quickly.\nAbility to work independently, solve problems, and exercise sound judgment.\nReliable internet access and an appropriate remote work setup.\nAvailability on Tuesdays, Wednesdays, Thursdays, Fridays, and Sundays.\nIDEAL CANDIDATE PROFILE\nReliable, organized, and highly detail-oriented.\nExcellent written and spoken English and Spanish.\nWarm, patient, and professional when communicating with students, parents, and team members.\nDemonstrates strong attention to accuracy and quality control, including the ability to identify mistakes and carefully review completed work.\nComfortable following detailed procedures and meeting established deadlines.\nAble to learn quickly, apply feedback, and adapt to evolving processes.\nDemonstrates sound judgment, initiative, and problem-solving skills.\nComfortable working independently while also collaborating with a team.\nDependable with an unconventional weekly schedule, particularly Sundays.\nInterested in a stable, long-term working relationship.\nAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED\nGoogle Workspace - Required\nCandidates must already be proficient in:\nGoogle Sheets - Data entry, spreadsheet organization, recordkeeping, and tracking information.\nGoogle Docs - Creating, reviewing, and updating documents.\nGmail - Managing professional email communication.\nGoogle Drive - Organizing, locating, and managing files.\nGoogle Classroom - Navigating the platform, accessing student assignments, and managing classroom-related information.\nCRM Platforms - Preferred\nExperience using CRM systems to track client interactions, onboarding activities, and follow-ups.\nCompany-Specific Systems - Training Provided\nPeace of Pi will provide training on:\nInternal gradebooks and student-progress tracking systems.\nCompany-specific Google Classroom workflows and procedures.\nStudent communication platforms and internal operating systems.\nSAT preparation processes, diagnostic reviews, and homework procedures.\nOther education-related tools and operational workflows used by the company.\nPrevious experience with Peace of Pi's specific systems is not required.\nWork Schedule\nContracted Hours per Week: 40 Hours\nScheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)\nDaily Working Time: Approximately 9:00 AM-5:00 PM ET\nNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.\nTerms of Engagement\nContractors will operate under a Master Services Agreement and a Statement of Work\nThis is not an offer of employment; contractors are not employees of 20four7VA or any client\nAll compensation is processed through 20four7VA according to the terms of the engagement\nRole Summary & Requirements\nREQUIRED SERVICE: Business Support\nREQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level\nContracted Hours per Week: 40 hours/week\nDaily Working Time: Approximately 9:00 AM-5:00 PM ET\nScheduled Working Days: Tuesday, Wednesday, Thursday, Friday, and Sunday (Off: Monday and Saturday)\nREPORTING TO/POC: To Be Determined\nNumber of VAs: 1\nGENDER PREFERENCE: None\nLANGUAGES SPOKEN/PREFERENCE: Bilingual English and Spanish Required\nACCENT PREFERENCE: Level A-B (Excellent Written and Spoken English/Spanish Required)\nREGION PREFERENCES: Nearshore\nWhat we offer\nCompetitive rates\nWeekly payments\nVarious open roles are available\nFree training and upskilling\nConstant support and guidance\nA vibrant community always ready to support you\nAnd more!","description_format":"text","description_chars":9507,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency 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