{"id":1331229,"url":"https://alion.io/job/20four7va-cpt-11100-digital-correspondence-agent","title":"CPT-11100 Digital Correspondence Agent","company":{"id":3832646,"name":"20four7VA","domain":"20four7va.com","url":"https://alion.io/company/20four7va","size_band":"501-1000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-17T06:20:00Z","employer_posted_date":"2026-07-17","last_verified_at":"2026-10-24T00:57:01Z","board_verified":true,"closed_at":null,"days_open":98,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process-including the Final Interview-or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.\nIf you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.\nQuick Tip: Upload your resume first-this will automatically populate most of the fields in the application form. Let the magic happen!\nIf you're interested in this opportunity, click APPLY TO POSITION to proceed.\n********************************************************************\nTitle: Independent Contractor - CPT-11100 Digital Correspondence Agent /Entry-Junior Level (Remote).\nOverview\n20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.\nThe client is seeking a Business Support Virtual Assistant to manage customer correspondence, email processing, and chat support operations for a property management organization.\nThe VA will handle high-volume written communication, provide professional customer support through chat and email channels, and assist with digital administrative processing tasks. This role requires excellent written English, strong multitasking ability, and the capacity to work overnight EST hours after training completion.\nThe ideal candidate is dependable, proactive, highly organized, and comfortable processing large amounts of digital information daily.\nScope of Services\nContractors will be required to provide services that align with the following client tasks:\nDigital Correspondence & Customer Support\nProduce professional written correspondence through email and chat support channels.\nRespond to customer inquiries using proper grammar, punctuation, and professional tone.\nProvide customer service support during designated business hours.\nEnsure all communication aligns with client satisfaction and service standards.\nEmail & Data Processing\nProcess a high volume of digital correspondence and emails daily.\nMaintain accurate handling and organization of customer communications.\nAssist with administrative data entry and digital record management.\nWork efficiently within performance and productivity metrics.\nAdministrative & Operational Support\nUtilize Microsoft Office tools for communication and reporting tasks.\nNavigate web-based internal systems and client software platforms.\nSupport team operations through reliable attendance and collaboration.\nAssist with additional administrative tasks as assigned.\nEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.\n Skills\nThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:\nStrong English reading, writing, and speaking skills required.\nExcellent written communication with proper grammar and punctuation.\nPrior customer service, administrative support, or chat/email support experience preferred.\nComfortable handling high-volume digital processing tasks.\nStrong multitasking and organizational skills.\nTyping speed of at least 35 WPM preferred.\nReliable, self-motivated, and detail-oriented.\nFlexible and dependable with overnight work schedules after training.\nAbility to work independently while maintaining productivity goals.\nWork Schedule\nCommunication: Outlook, Microsoft Teams\nProductivity: Microsoft Office Suite\nForms & Documentation: Microsoft Forms\nInternal Software: VANTACA (client training provided)\nData Processing: Web-based platforms and digital correspondence systems\n Work Schedule\nContracted Hours per Week: 40 Hours\nScheduled Working Days: Monday through Friday for Training (4-weeks); Sunday through Thursday for Regular Schedule\nDaily Working Time: 8 AM to 5 PM EST training; 8 PM to 5 AM regular schedule\nNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.\nTerms of Engagement\nContractors will operate under a Master Services Agreement and a Statement of Work\nThis is not an offer of employment; contractors are not employees of 20four7VA or any client\nAll compensation is processed through 20four7VA according to the terms of the engagement\nRole Summary & Requirements\nREQUIRED SERVICE: Business Support\nREQUESTED EXPERIENCE TIER LEVEL: Entry-Junior Level\nContracted Hours per Week: 40 hours/week\nDaily Working Time: 8 AM-5 PM EST training; 8 PM-5 AM EST (regular schedule)\nScheduled Working Days: Monday-Friday (during 4-weeks training) then Sunday-Thursday (regular schedule)\nNumber of VAs: 1\nGENDER PREFERENCE: None\nLANGUAGES SPOKEN/PREFERENCE: English\nACCENT PREFERENCE: Level A-B (native or near native accent required)\nREGION PREFERENCES: Philippines and/or Mexico\nWhat we offer\nCompetitive rates\nWeekly payments\nVarious open roles are available\nFree training and upskilling\nConstant support and guidance\nA vibrant community always ready to support you\nAnd more!","description_format":"text","description_chars":5467,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-27T09:54:24Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.112,"p_room":0.28,"age_days":97,"expected_fill_days":25,"reasons":["conf:3","agency","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/20four7va-cpt-11100-digital-correspondence-agent","json_url":"https://alion.io/job/20four7va-cpt-11100-digital-correspondence-agent.json","meta":{"generated_at":"2026-10-24T03:00:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3832646},"rest":"https://alion.io/mcp/rest/get_company?id=3832646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F20four7va-cpt-11100-digital-correspondence-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F20four7va-cpt-11100-digital-correspondence-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F20four7va-cpt-11100-digital-correspondence-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/20four7va-cpt-11100-digital-correspondence-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F20four7va-cpt-11100-digital-correspondence-agent"}]}