{"id":1494624,"url":"https://alion.io/job/20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant","title":"CPT-11558 Client Operations & After-Hours Support Virtual Assistant","company":{"id":3832646,"name":"20four7VA","domain":"20four7va.com","url":"https://alion.io/company/20four7va","size_band":"501-1000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":77,"open_postings":16,"ghost_share":0,"stale_share":0.938,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false},{"name":"Claude","optional":false},{"name":"Google Workspace","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false},{"name":"Zapier","optional":false}],"status":"live","first_seen_at":"2026-09-29T20:44:40Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-28T03:51:41Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process-including the Final Interview-or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.\nLog in using your 20four7VA-issued email address to access the portal.\nIf you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.\nQuick Tip: Upload your resume first-this will automatically populate most of the fields in the application form. Let the magic happen!\nIf you're interested in this opportunity, click APPLY TO POSITION to proceed.\n********************************************************************\nTitle: CPT-11558 Client Operations & After-Hours Support Virtual Assistant\nIndependent Contractor - CPT-11558 Client Operations & After-Hours Support Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).\nOverview\n20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.\nA growing San Diego-based doula agency providing premium birth and postpartum support is seeking a VA to support after-hours client operations, lead and client administration, internal coordination, and recurring back-office workflows.\nMost of the shift will involve focused, independent administrative work after the U.S. team has gone offline. The VA will also monitor the company's after-hours lines and occasionally respond to time-sensitive situations such as last-minute care cancellations or labor-related notifications by following established protocols and escalating to the appropriate team member.\nThe ideal candidate is warm, composed, highly organized, technologically adaptable, and capable of working independently with minimal supervision.\nThe objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.\nScope of Services\nContractors will be required to provide services that align with the following client tasks:\nAfter-Hours & Client Support\nMonitor designated business phone and text lines during the shift\nFollow established protocols for last-minute cancellations and urgent situations\nCoordinate replacement coverage when required\nRecognize labor-related notifications and promptly alert the appropriate team member\nConfirm scheduled care providers have arrived as expected\nDocument incidents clearly for the daytime team\nProvide calm, professional communication to clients and team members when needed\nSales Pipeline & Client Administration\nMaintain accurate lead records, follow-up statuses, and sales-pipeline information\nSend approved first-touch and follow-up messages to new inquiries\nAssist with email campaigns and segmented communications\nSet up new clients across company systems after contracts are signed\nMaintain client records, calendar reminders, forms, and other lifecycle information\nTrack outstanding client items and follow up as needed\nAssist with payment-status tracking and recurring operational reports\nHiring & Operational Administration\nMaintain applicant records and candidate statuses\nSchedule interviews and screening calls\nSend documented candidate communications and collect required information\nAssist with new-hire system access, calendars, and onboarding materials\nSupport data cleanup, process documentation, research, and other operational projects\nUse established systems and AI workflows to improve day-to-day efficiency\nEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.\n Skills\nThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:\nCustomer service, client operations, account support, or administrative experience required\nStrong spoken and written English required\nExperience with lead follow-up, CRM management, or client lifecycle administration preferred\nStrong technical aptitude and ability to learn unfamiliar software strongly preferred\nBasic AI literacy required; Claude experience strongly preferred\nMedical or healthcare experience is not required; Family services experience a plus\nAbility to work independently during designated after-hours coverage required\nIDEAL CANDIDATE PROFILE\n Exceptional customer-service mindset (required)\nCalm and composed when unexpected situations arise\nExcellent spoken and written English\n Warm, professional, and empathetic communicator (required)\nHighly organized and detail-oriented\nComfortable working independently for much of the shift\nFast, self-directed learner who adapts easily to new systems\nStrong judgment and ability to follow written protocols\nAI-open and interested in using technology to improve workflows\nDiscreet with sensitive client and family information; Signed confidentiality agreement required\nAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED\nWorking Knowledge Preferred:\nGoogle Workspace\nSlack\nNotion\nCanva\nClaude / AI Tools\nClient Training Provided:\nDoula Connect\nDubsado\nQuo\nClockify\nCalendly\nKajabi\nEventbrite\nTypeform\nIndeed\nZapier\nZoom / Loom\nCandidates are not expected to know the entire technology stack before starting; the ability to learn unfamiliar systems quickly is more important.\nTRAINING & HOURS RAMP\nWeeks 1-2: 10 hours/week\nWeeks 3-4: 20 hours/week\nAfter initial training: Approximately 25 hours/week\nAdditional hours may become available as the company grows and the VA demonstrates strong performance\n Work Schedule\nContracted Hours per Week: 25 Hours\nScheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)\nDaily Working Time: Approximately 4:30 PM - 9:30 PM PST\nNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.\nTerms of Engagement\nContractors will operate under a Master Services Agreement and a Statement of Work\nThis is not an offer of employment; contractors are not employees of 20four7VA or any client\nAll compensation is processed through 20four7VA according to the terms of the engagement\n Role Summary & Requirements\nREQUIRED SERVICE: Business Support\nREQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level\nContracted Hours per Week: 25 hours/week\nDaily Working Time: Approximately 4:30 PM - 9:30 PM PST\nScheduled Working Days: Monday-Friday\nREPORTING TO/POC: To Be Determined\nNumber of VAs: 1\nGENDER PREFERENCE: Female\nLANGUAGES SPOKEN/PREFERENCE: English \nACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)\nREGION PREFERENCES: Philippines\nWhat we offer\nCompetitive rates\nWeekly payments\nVarious open roles are available\nFree training and upskilling\nConstant support and guidance\nA vibrant community always ready to support you\nAnd more!","description_format":"text","description_chars":7305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T01:48:29Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.33,"p_room":0.44,"age_days":27,"expected_fill_days":24,"reasons":["conf:0","agency","stale_co","win:tail","crowd:remote,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant","json_url":"https://alion.io/job/20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant.json","meta":{"generated_at":"2026-10-28T05:11:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3832646},"rest":"https://alion.io/mcp/rest/get_company?id=3832646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F20four7va-cpt-11558-client-operations-after-hours-support-virtual-assistant"}]}