{"id":1591402,"url":"https://alion.io/job/20four7va-cpt-11573-operations-customer-support-virtual-assistant","title":"CPT-11573 Operations & Customer Support Virtual Assistant","company":{"id":3832646,"name":"20four7VA","domain":"20four7va.com","url":"https://alion.io/company/20four7va","size_band":"501-1000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-22T06:10:10Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-01T14:58:29Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-23T02:29:32Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process-including the Final Interview-or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.\nLog in using your 20four7VA-issued email address to access the portal.\nIf you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.\nQuick Tip: Upload your resume first-this will automatically populate most of the fields in the application form. Let the magic happen!\nIf you're interested in this opportunity, click APPLY TO POSITION to proceed.\n********************************************************************\nTitle: CPT-11573 Operations & Customer Support Virtual Assistant\nIndependent Contractor - CPT-11573 Operations & Customer Support Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).\nOverview\n20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.\nA residential painting company in Tennessee is seeking a proactive Business Support VA to help manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations.\nThe VA will become a central point of follow-through for the business, helping ensure that leads, customers, jobs, paperwork, deadlines, and internal tasks continue moving without requiring constant oversight from the owners.\nThe client is looking for a self-starter who can learn the business, ask questions, identify loose ends, and gradually become more valuable and independent over time. Painting experience is not required; familiarity with home-service businesses is a plus.\nThe objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.\nScope of Services\nContractors will be required to provide services that align with the following client tasks:\nCustomer & Lead Support\nRespond to incoming calls, texts, emails, and online inquiries\nGather basic project information from prospective customers\nSchedule estimate appointments\nFollow the company's established conversational call script\nBuild rapport with warm leads and provide a friendly, professional customer experience\nFollow up consistently with leads and customers\nEscalate technical painting questions to the appropriate team member when needed\nLeads are primarily inbound, and the emphasis is on communication, relationship-building, follow-up, and moving qualified customers toward a scheduled estimate appointment\nOffice & Operations Support\nMaintain accurate lead, customer, and job information in DripJobs\nCoordinate deposits, paperwork, scheduling, work orders, and routine customer communication\nTrack licenses, insurance documents, subcontractor records, and compliance deadlines\nCoordinate routine administrative items with subcontractors, bookkeepers, and outside professionals\nMonitor open tasks and flag items requiring owner attention\nKeep backend records and deadlines organized\nHelp develop and improve checklists, workflows, and SOPs\nCoordination & Follow-Through\nProactively identify missing information, unpaid deposits, incomplete tasks, or upcoming deadlines\nFollow up with team members or outside contacts as appropriate\nHelp the owners stay on top of outstanding operational items\nAssist with coordinating marketing activities and ensuring assigned marketing tasks are completed\nSupport additional administrative and project-coordination responsibilities as the role develops\nEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.\n Skills\nThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:\nCustomer service experience required\nAdministrative, operations, project coordination, or back-office experience strongly preferred\nCRM experience required\nAppointment-setting and lead follow-up experience preferred\nStrong phone communication skills required\nHome services, contracting, or similar industry experience is a plus but not required\nPainting industry experience is not required\nSOP, workflow, or process-documentation experience is a plus\nStrong written and spoken English required\nIDEAL CANDIDATE PROFILE\nWarm, personable, and professional with customers\nExcellent spoken English and confident phone presence\nHighly proactive and comfortable asking questions\nStrong follow-up and attention to detail\nOrganized and capable of managing multiple moving pieces\nSelf-starter who notices issues before being asked\nComfortable learning new systems and processes\nAble to build rapport naturally without sounding scripted or overly sales-focused\nInterested in growing into greater responsibility within the company\nAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED\nDripJobs CRM - Training Can Be Provided\nEmail & Calendar Platforms\nMicrosoft Office / Google Workspace\nPhone / Text Communication Platforms\nBasic Project & Workflow Management Tools\nWork Schedule\nContracted Hours per Week: 15 Hours (hours may increase based on performance)\nScheduled Working Days: Monday, Wednesday, and Friday\nDaily Working Time: 10 AM- 3 PM CST\nNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.\nTerms of Engagement\nContractors will operate under a Master Services Agreement and a Statement of Work\nThis is not an offer of employment; contractors are not employees of 20four7VA or any client\nAll compensation is processed through 20four7VA according to the terms of the engagement\n Role Summary & Requirements\nREQUIRED SERVICE: Business Support\nREQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level\nContracted Hours per Week: 15 hours/week\nDaily Working Time: 10 AM-3 PM CST\nScheduled Working Days: Monday, Wednesday, and Friday\nREPORTING TO/POC: To Be Determined\nNumber of VAs: 1\nGENDER PREFERENCE: None\nLANGUAGES SPOKEN/PREFERENCE: English \nACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)\nREGION PREFERENCES: Any\nWhat we offer\nCompetitive rates\nWeekly payments\nVarious open roles are available\nFree training and upskilling\nConstant support and guidance\nA vibrant community always ready to support you\nAnd more!","description_format":"text","description_chars":6866,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T16:21:54Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.345,"p_room":0.75,"age_days":20,"expected_fill_days":25,"reasons":["conf:2","agency","stale_co","win:late","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/20four7va-cpt-11573-operations-customer-support-virtual-assistant","json_url":"https://alion.io/job/20four7va-cpt-11573-operations-customer-support-virtual-assistant.json","meta":{"generated_at":"2026-10-23T03:59:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3832646},"rest":"https://alion.io/mcp/rest/get_company?id=3832646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F20four7va-cpt-11573-operations-customer-support-virtual-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F20four7va-cpt-11573-operations-customer-support-virtual-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F20four7va-cpt-11573-operations-customer-support-virtual-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/20four7va-cpt-11573-operations-customer-support-virtual-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F20four7va-cpt-11573-operations-customer-support-virtual-assistant"}]}