{"id":1538637,"url":"https://alion.io/job/20four7va-cpt-11586-customer-service-virtual-assistant","title":"CPT-11586 Customer Service Virtual Assistant","company":{"id":3832646,"name":"20four7VA","domain":"20four7va.com","url":"https://alion.io/company/20four7va","size_band":"501-1000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":77,"open_postings":15,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-09-30T19:23:18Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-05T16:44:26Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process-including the Final Interview-or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.\nLog in using your 20four7VA-issued email address to access the portal.\nIf you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.\nQuick Tip: Upload your resume first-this will automatically populate most of the fields in the application form. Let the magic happen!\nIf you're interested in this opportunity, click APPLY TO POSITION to proceed.\n********************************************************************\nTitle: CPT-11586 Customer Service Virtual Assistant\nIndependent Contractor - CPT-11586 Customer Service Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).\nOverview\n20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.\nA satellite services company is seeking a reliable and customer-focused Customer Service Virtual Assistant to provide phone, email, and administrative support to its customers.\nThe VA will be responsible for handling inbound customer calls, assisting with inquiries, providing information regarding billing and service timelines, supporting activation and deactivation requests, handling login-related concerns, and completing callbacks when necessary.\nThe role will also involve updating the company's CRM through accurate data entry and providing professional customer care throughout each interaction.\nThe ideal candidate should have excellent communication skills, strong attention to detail, and the ability to remain patient and professional when assisting customers with questions or service-related concerns. Previous telecommunications, satellite, cable, internet, or similar customer service experience is strongly preferred.\nThe objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.\nScope of Services\nContractors will be required to provide services that align with the following client tasks:\nCustomer Service & Phone Support\nAnswer inbound customer calls professionally and efficiently\nAssist customers with general inquiries and service-related concerns\nProvide accurate information regarding billing, service timelines, and account-related matters\nProvide clear explanations and guidance based on established company procedures\nHandle customer concerns with patience, professionalism, and empathy\nProvide a positive customer experience throughout each interaction\nIdentify issues that require escalation and provide the appropriate support or next steps\nActivations, Deactivations & Account Support\nAssist customers with activation and deactivation requests\nFollow established procedures for processing service changes\nProvide customers with information regarding activation/deactivation timelines and requirements\nAssist with login and account-access queries\nDocument customer concerns and actions taken\nEscalate technical or account issues when they fall outside the VA's scope\nFollow up on escalated concerns when required\nCallbacks & Email Support\nMake outbound callbacks to customers when necessary\nFollow up on unresolved inquiries and previously discussed concerns\nRespond to customer emails when required\nEnsure email responses are clear, professional, and aligned with company guidelines\nMaintain timely follow-up on pending customer concerns\nDocument relevant phone and email interactions\nCRM & Administrative Support\nUpdate and maintain customer information in the CRM\nPerform accurate data entry and record updates\nLog customer interactions, inquiries, and outcomes\nMaintain organized and up-to-date customer records\nEnsure all required information is properly documented\nAssist with other routine administrative and customer service tasks as needed\nEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.\n Skills\nThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:\nCustomer service or call center experience required\nInbound call-handling experience required\nStrong spoken and written English required\nCRM/data-entry experience required\nExperience handling billing or account-related inquiries preferred\nExperience processing service activations and/or deactivations preferred\nTelecommunications customer service experience strongly preferred\nSatellite, cable, internet, wireless, or similar industry experience is a strong advantage\nExperience handling customer escalations preferred\nEmail-based customer support experience preferred\nHubSpot experience is a significant advantage\nIDEAL CANDIDATE PROFILE\nCustomer-focused, patient, and professional\nExcellent spoken and written English\nComfortable handling a high volume of customer inquiries\nStrong phone communication and active listening skills\nAble to explain billing, account, and service information clearly\nDetail-oriented with accurate data-entry skills\nOrganized and reliable with strong follow-through\nComfortable handling both phone and email communication\nAble to identify when an issue needs to be escalated\nComfortable learning and following established processes\nAble to maintain professionalism when dealing with frustrated or concerned customers\nPrevious telecommunications or telecom customer service experience is strongly preferred\nExperience in satellite, cable, internet, wireless, or other communications-related industries is a plus\nAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED\n3CX Phone Dialer - Provided by client\nHubSpot - Nice to have / significant advantage\nCRM / Customer Management Systems\nEmail Platforms\nBasic Data Entry Tools\n Work Schedule\nContracted Hours per Week: 40 Hours\nScheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)\nDaily Working Time: 12:00 PM - 9:00 PM EST\nNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.\nTerms of Engagement\nContractors will operate under a Master Services Agreement and a Statement of Work\nThis is not an offer of employment; contractors are not employees of 20four7VA or any client\nAll compensation is processed through 20four7VA according to the terms of the engagement\nRole Summary & Requirements\nREQUIRED SERVICE: Business Support\nREQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level\nContracted Hours per Week: 40 hours/week\nDaily Working Time: 12:00 PM - 9:00 PM EST\nScheduled Working Days: Monday-Friday\nREPORTING TO/POC: To Be Determined\nNumber of VAs: 1\nGENDER PREFERENCE: None\nLANGUAGES SPOKEN/PREFERENCE: English \nACCENT PREFERENCE: Minimal/Neutral to None\nREGION PREFERENCES: Philippines\nWhat we offer\nCompetitive rates\nWeekly payments\nVarious open roles are available\nFree training and upskilling\nConstant support and guidance\nA vibrant community always ready to support you\nAnd more!","description_format":"text","description_chars":7602,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T19:56:35Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.331,"p_room":0.44,"age_days":35,"expected_fill_days":30,"reasons":["conf:4","agency","stale_co","win:tail","crowd:remote,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/20four7va-cpt-11586-customer-service-virtual-assistant","json_url":"https://alion.io/job/20four7va-cpt-11586-customer-service-virtual-assistant.json","meta":{"generated_at":"2026-11-05T21:28:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3832646},"rest":"https://alion.io/mcp/rest/get_company?id=3832646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F20four7va-cpt-11586-customer-service-virtual-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F20four7va-cpt-11586-customer-service-virtual-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F20four7va-cpt-11586-customer-service-virtual-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/20four7va-cpt-11586-customer-service-virtual-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F20four7va-cpt-11586-customer-service-virtual-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1538637}},{"tool":"search_jobs","arguments":{"company":"20four7va.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1538637},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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