{"id":3162630,"url":"https://alion.io/job/20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant","title":"CPT-11701 Inbound Customer Service & Dispatch Scheduling Virtual Assistant","company":{"id":3832646,"name":"20four7VA","domain":"20four7va.com","url":"https://alion.io/company/20four7va","size_band":"501-1000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":78,"open_postings":17,"ghost_share":0,"stale_share":0.882,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-29T05:49:05Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T16:28:15Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T23:45:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process-including the Final Interview-or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.\nLog in using your 20four7VA-issued email address to access the portal.\nIf you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.\nQuick Tip: Upload your resume first-this will automatically populate most of the fields in the application form. Let the magic happen!\nIf you're interested in this opportunity, click APPLY TO POSITION to proceed.\n********************************************************************\nTitle: CPT-11701 Inbound Customer Service & Dispatch Scheduling Virtual Assistant\nIndependent Contractor - CPT-11701 Inbound Customer Service & Dispatch Scheduling Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).\nOverview\n20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.\nA growing Canadian mobile tire-service company operating across multiple cities is seeking an experienced Business Support VA to manage incoming customer calls, appointment booking, technician scheduling, and related administrative coordination during a busy seasonal period.\nThe company operates with approximately 50 mobile technicians and requires an organized, customer-focused VA who can efficiently handle incoming requests and assign appointments based on technician availability and location.\nThe ideal candidate will bring excellent phone communication, prior inbound customer-service experience, strong scheduling skills, and practical judgment when coordinating mobile service appointments.\nThe objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.\nScope of Services\nContractors will be required to provide services that align with the following client tasks:\nInbound Calls & Customer Service\nAnswer incoming customer calls professionally and promptly\nGather customer information and requested service details\nExplain routine service and booking information using approved guidance\nRespond to standard appointment questions and customer concerns\nEscalate service issues or unusual requests when necessary\nTechnician Scheduling & Dispatch Coordination\nBook service appointments in the company's scheduling system\nReview technician availability, assigned locations, and existing appointments\nSchedule appointments with consideration for geographic proximity and reasonable travel requirements\nCommunicate schedule changes and relevant booking information\nHelp prevent scheduling conflicts and impractical technician assignments\nConfirm booking details and maintain accurate appointment records\nOperational & Administrative Support\nUpdate customer information and service records\nCheck technician status or confirm whether technicians are en route as directed\nTrack outstanding scheduling issues and customer follow-ups\nCoordinate with the existing administrative and VA team\nFollow established procedures for routing questions and resolving routine scheduling problems\nProvide updates regarding unresolved customer or technician matters\nEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.\nSkills\nThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:\nPrevious inbound call-handling or customer-service experience required\nExcellent spoken English required\nAppointment scheduling or dispatch experience strongly preferred\nExperience in a high-volume call environment preferred\nStrong organizational and multitasking skills required\nFamiliarity with calendar, CRM, or dispatch systems preferred\nAutomotive, mobile services, or field-service experience is a plus\nWork Schedule\nContracted Hours per Week: 40 Hours\nScheduled Working Days: Wednesday-Sunday (Off Monday and Tuesday)\nDaily Working Time: 7:00 AM-4:00 PM (1-Hour Unpaid Lunch)\nNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.\nTerms of Engagement\nContractors will operate under a Master Services Agreement and a Statement of Work\nThis is not an offer of employment; contractors are not employees of 20four7VA or any client\nAll compensation is processed through 20four7VA according to the terms of the engagement\nRole Summary & Requirements\nREQUIRED SERVICE: Business Support\nREQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level\nContracted Hours per Week: 40 hours/week\nDaily Working Time: 7:00 AM-4:00 PM (1-Hour Unpaid Lunch)\nScheduled Working Days: Wednesday-Sunday (Off Monday and Tuesday)\nREPORTING TO/POC: To Be Determined\nNumber of VAs: 1\nGENDER PREFERENCE: None\nLANGUAGES SPOKEN/PREFERENCE: English \nACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)\nREGION PREFERENCES: Any\nWhat we offer\nCompetitive rates\nWeekly payments\nVarious open roles are available\nFree training and upskilling\nConstant support and guidance\nA vibrant community always ready to support you\nAnd more!","description_format":"text","description_chars":5740,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T16:32:21Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.361,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:4","agency","stale_co","win:early","comp:remote,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant","json_url":"https://alion.io/job/20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant.json","meta":{"generated_at":"2026-10-30T02:23:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3832646},"rest":"https://alion.io/mcp/rest/get_company?id=3832646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F20four7va-cpt-11701-inbound-customer-service-dispatch-scheduling-virtual-assistant"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3162630}},{"tool":"search_jobs","arguments":{"company":"20four7va.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3162630},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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