{"id":681581,"url":"https://alion.io/job/2c2p-it-support","title":"IT Support","company":{"id":49560,"name":"2C2P","domain":"2c2p.com","url":"https://alion.io/company/2c2p","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":73,"open_postings":41,"ghost_share":0.366,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":93,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-06-29T00:00:00Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-10-18T02:21:44Z","board_verified":true,"closed_at":null,"days_open":111,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":110},"description":"Work location: The Vertical Business Suite, Bangsar South., Malaysia\nWorking time: Mon - Fri 9:00 am - 6:00 pm, work at the office 100%\nKey Responsibilities\n๊User support and helpdesk\nProvide IT support for Malaysia office employees\nManage IT ticketing system with SLA targets\nConduct remote and on-site troubleshooting for hardware, software, and network issues\nMaintain knowledge base and self-service documentation for common issues\nHardware & Asset Management\nProcure, configure, and deploy laptops, desktops, monitors, and peripherals\nManage IT asset inventory and lifecycle (onboarding, transfers, offboarding)\nCoordinate with vendors for hardware repairs, warranties, and replacements\nImplement asset tracking system with quarterly audits\nSoftware & License Management\nInstall, configure, and update corporate software\nManage software license compliance and renewals for Malaysia entity\nAdminister user access provisioning/deprovisioning\nSupport software Installation\nNetwork & Infrastructure Support\nMonitor and maintain local network infrastructure (WiFi, switches, routers, firewalls)\nManage meeting room AV equipment, video conferencing systems (Zoom, Teams)\nCoordinate with regional IT for connectivity issues and ISP management\nImplement network security policies and access controls\nOnboarding & Offboarding\nExecute IT onboarding checklist for new hires (equipment setup, access grants, orientation)\nConduct IT offboarding procedures for departing employees (equipment recovery, access revocation)\nProvide new hire IT training sessions (security awareness, tool usage)\nLocal Compliance & Vendor Management\nManage relationships with local IT vendors (ISP, hardware suppliers, service providers)\nCoordinate with Finance for IT budget tracking and procurement approvals\nMaintain audit-ready documentation for compliance requirements\nRequirements\nMalaysia-Specific Responsibilities\n3 - 5 years of experience in mobile or full-stack application development\nGood command in Bahasa Malaysia and English\nRegional Coordination\nCoordinate with local HR for employee lifecycle events\nPartner with Facilities for office moves, expansions, or renovations\nLocal Language Support\nProvide IT support in Bahasa Malaysia and English\nTranslate IT communications and documentation for local staff\nSupport local regulatory filings requiring IT documentation\nInterested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.\nPlease consult our Candidate Privacy Notice to know more about how we collect, use, transfer and disclose our candidates’ information: https://2c2p.com/candidate-privacy-notice.\nBy submitting your resume and information, you understand, acknowledge, and consent that your personal data will be processed in accordance with our Candidate Privacy Notice. 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