{"id":3138501,"url":"https://alion.io/job/2degrees-customer-care-specialist","title":"Customer Care Specialist","company":{"id":50119,"name":"2degrees","domain":"2degrees.nz","url":"https://alion.io/company/2degrees","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T03:43:28Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T16:16:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At 2degees, our mission is to Fight for Fair. Join an award-winning team delivering exceptional customer experiences in tech support.Customer Care Specialist - Auckland\nYour role, your journey | Te Huarahi Whakatipu\nAs a Customer Care Specialist, you’ll be the first point of contact for customers seeking technical support across broadband and mobile services. You’ll troubleshoot and resolve connectivity, equipment, and service issues while delivering an outstanding customer experience at every interaction. You’ll also be joining an award-winning team, recognised with multiple CRM Industry Awards for excellence in Customer Support, Inbound Sales, and Telco. \nThis is more than your average contact centre role. You’ll need resilience and adaptability to thrive in a fast-paced environment, confidently navigating change and the variety that comes with supporting multiple products, services and technologies.\nHow you’ll show up | Tu mai Tu Rangatira\nRespond to customer enquiries via phone, email, social, and chat regarding technical issues with internet, mobile, and related services \nTroubleshoot and resolve connectivity, voice service, and hardware issues (e.g., routers, modems, smartphones) \nExplain technical concepts in a clear, simple way \nKeep accurate, up-to-date customer records using CRM systems and tools \nWork collaboratively with your team and stay curious by building your product and technical knowledge \nWhat you’ll get | Ngā rauemi Manaakitanga\nMobile phone plan and discounted broadband to keep you connected \nTailored training and ongoing coaching to support your career growth \nWellness support programs to help you thrive inside and outside of work \nHealth and wellbeing benefits including medical insurance, EAP support, and more \nPlease note during the selection process we will use various methods to further assess your suitability for the role. These may include video or audio questions, interviews, role plays and pre-employment checking. \nWe know great people don't always meet every requirement listed in a job advert. If this role excites you and you believe you could make a positive contribution, we'd love to hear from you. \nAt 2degrees, we're committed to creating a workplace where everyone can thrive. We welcome applications from everyone, including people living with disabilities or who are neurodiverse. If you'd like any support or adjustments during the recruitment process, email us on . We're here to help you shine.\n2degrees. It's time for something different. 2degrees, kua tae te wā kia eke panuku.\nDon't wait to apply - applications close at 5:00pm on Friday 06 November 2026, although we'll be reviewing applications as they come in and may close the advert early if we find the right person.","description_format":"text","description_chars":2773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-23T07:15:46Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/2degrees-customer-care-specialist","json_url":"https://alion.io/job/2degrees-customer-care-specialist.json","meta":{"generated_at":"2026-10-25T18:39:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":50119},"rest":"https://alion.io/mcp/rest/get_company?id=50119"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F2degrees-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F2degrees-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F2degrees-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/2degrees-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F2degrees-customer-care-specialist"}]}