{"id":1020937,"url":"https://alion.io/job/2modern-customer-service-representative","title":"Customer Service Representative","company":{"id":670524,"name":"2Modern","domain":"2modern.com","url":"https://alion.io/company/2modern","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false},{"name":"Shopify","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-01T12:21:05Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"As a leading destination for modern furniture, lighting, and décor, 2Modern is home to iconic and emerging design brands from around the world. With thoughtful curation, a deeply editorial point of view, and a commitment to authenticity, we bring exceptional design to discerning customers across North America. Our customers include design-forward homeowners and trade professionals who trust us with their reputations and their clients' projects.\nThis is a role for someone who treats customer service as a craft. Someone who understands that the difference between good service and exceptional service is the difference between solving a problem and making a customer feel personally attended to throughout the process.\nThe Role\nYou will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between. Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard.\nOur customers expect service comparable to luxury retail and hospitality environments. Considered, anticipatory, and personally attentive. The right person in this role treats every interaction as a representation of the 2Modern brand, and approaches each customer with the same care a luxury concierge would bring to a longtime guest.\nYou will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents.\nWhat You Will Own\nCustomer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered.\nOrder research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked.\nDamage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy.\nClear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed.\nWhat We Are Looking For\nExperience in luxury retail, hospitality, or concierge environments where service standards are elevated and customers expect a personal, considered approach. This is a primary criterion, not a nice-to-have.\nDemonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor environment.\nComfort navigating Zendesk, Shopify, or comparable platforms.\nA naturally elevated communication style. You write the way a luxury hotel concierge would speak. Warm, precise, and composed.\nSound judgment in situations that require flexibility within policy. Our customers occasionally need creative resolution, and we trust this role to balance customer satisfaction with brand and business protection.\nThe ability to manage multiple open issues simultaneously without losing track of any of them.\nA problem-solving orientation. You look for the resolution, not just the response.\nGenuine interest in design, home furnishings, or the trade and design industry.\nThe Details\nFull-time, remote. 40 hours per week. Standard shift is 11AM to 7:30PM Pacific, Monday through Friday. Immediate start.\nTo Apply\nPlease send your resume, hourly rate or salary expectations, available start date, and three references.","description_format":"text","description_chars":3589,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Retail"],"lifecycle":[{"event":"open","at":"2026-09-18T05:41:26Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.626,"p_room":0.45,"age_days":45,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/2modern-customer-service-representative","json_url":"https://alion.io/job/2modern-customer-service-representative.json","meta":{"generated_at":"2026-11-01T15:45:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670524},"rest":"https://alion.io/mcp/rest/get_company?id=670524"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F2modern-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F2modern-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F2modern-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/2modern-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F2modern-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1020937}},{"tool":"search_jobs","arguments":{"company":"2modern.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1020937},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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