{"id":2449474,"url":"https://alion.io/job/360-degree-cloud-customer-success-executive","title":"Customer Success Executive","company":{"id":3055143,"name":"360 Degree Cloud","domain":"360degreecloud.com","url":"https://alion.io/company/360degreecloud","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Faridabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":400000,"max":700000,"currency":"INR","period":"year","gross":null,"usd_annual":7396},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Salesforce","optional":false},{"name":"Visualforce","optional":false},{"name":"Agentforce","optional":true}],"status":"live","first_seen_at":"2026-07-31T07:52:13Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-24T14:21:54Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Role Overview\nWe are looking for a motivated Customer Support Executive who is eager to build a career in SaaS and Salesforce. This role involves working closely with customers, product teams, and internal stakeholders to resolve issues, improve customer experience, and grow technical expertise over time. The ideal candidate should have strong logical thinking, a problem-solving mindset, and a willingness to learn and grow in Salesforce.\nRoles and Responsibilities\nHandle customer queries and support tickets related to product usage, configuration, and integrations.\nAssist customers and product developers in troubleshooting issues related to Salesforce APIs, Apex, Visualforce, and related Salesforce features.\nDebug issues, identify root causes, and take ownership until full resolution is achieved.\nManage customer expectations professionally and ensure a positive support experience.\nWork on complex or escalated customer issues with guidance from senior team members.\nMaintain strong product and technical knowledge of assigned modules or features.\nDocument solutions, processes, and known issues for internal and customer reference.\nSupport onboarding activities and assist in delivering product or technical training when required.\nCollaborate with cross-functional teams such as Product, Engineering, and Sales to resolve issues effectively.\nIdentify opportunities to improve customer experience, reduce recurring issues, and enhance self-service support.\nMeet defined KPIs such as CSAT, response time, resolution time, and efficiency metrics.\nSkills Required\nStrong written and verbal communication skills.\nDeep knowledge of Salesforce (Admin, Platform, or integrations).\nGood logical thinking and problem-solving ability.\nBasic understanding of technology concepts and willingness to learn technical systems.\nAbility to analyse issues, ask the right questions, and follow structured troubleshooting steps.\nCustomer-first mindset with a focus on quality and accuracy.\nAbility to work in a fast-paced SaaS support environment.\nAdditional Requirements\nWillingness to build a long-term career in Salesforce and SaaS products.\nOpenness to learning Salesforce configuration, automation, and platform concepts.\nAbility to work in shifts if required and manage multiple tickets efficiently.\nComfortable working with remote teams and cross-functional stakeholders.\nStrong sense of ownership and accountability for assigned tasks and customers.\nPreferred (Good to Have)\nAgentforce knowledge\nSalesforce certifications or currently pursuing Salesforce learning.\nPrior experience in SaaS support, customer success, or technical support roles (for experienced candidates).","description_format":"text","description_chars":2674,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-13T14:19:39Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long 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