{"id":3959573,"url":"https://alion.io/job/360insights-application-support-analyst","title":"Application Support Analyst","company":{"id":1922262,"name":"360insights","domain":"360insights.com","url":"https://alion.io/company/360insights","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moncton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-18T18:54:20Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-09T10:44:57Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"About 360insights\n360insights orchestrates how brands engage and grow their complex partner ecosystems. Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control. Built for organizations with indirect channels and complex global incentive programs, we are trusted by leading brands worldwide.\nWe believe in “Experiences that create growth. Growth that creates experiences.” Through learning and development programs and mentorship, we provide the support, tools, and opportunities you need to grow and succeed as an Insighter.\nWe welcome talent from all backgrounds and are committed to equal opportunity regardless of race, religion, ethnicity, age, disability, sexual orientation, or gender identity. Accommodations are available throughout the hiring process upon request. Learn more about our DEIB vision on our website.\nAbout the role\nThe Technical Analyst is a key role for investigating, troubleshooting and coordinating the resolution of application issues for internal and external users. This role works closely with clients and internal teams to resolve issues, understand business needs and identify opportunities to improve system performance, processes and user experience.\nThis is an existing vacancy.\nWhat you'll do\nInvestigate, troubleshoot and coordinate the resolution of application issues for internal and external users.\nManage support incidents and service requests, ensuring timely communication and resolution.\nPartner with clients to understand business requirements and recommend effective solutions.\nDocument requirements, project plans and application enhancements.\nEnsure system updates and changes follow established incident management processes.\nIdentify opportunities to improve applications, workflows and user experiences.\nAnalyse data and prepare reports to support client and business needs.\nCollaborate with cross-functional teams to deliver successful project outcomes.\nProvide ongoing support, training and guidance to users as required.\nWhat 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