{"id":1304574,"url":"https://alion.io/job/3bb-senior-it-analyst-application-and-system-operation","title":"Senior IT Analyst [Application and System Operation]","company":{"id":49523,"name":"3BB","domain":"3bb.co.th","url":"https://alion.io/company/3bb","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nonthaburi, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2647},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MQTT","optional":false},{"name":"Rest API","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Grafana","optional":true},{"name":"Linux","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true},{"name":"WebSockets","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-26T12:33:03Z","employer_posted_date":null,"last_verified_at":"2026-09-26T12:33:03Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Description: Perform routine system health checks and preventive maintenance to ensure high availability, stability, and performance of Fibre Mobile Application and Smart Home services.\n\nSupport AI-driven features by tuning model performance, feedback loops, optimize performance of AI models and system response (e.g., automation, voice control, behavior analytics).\n\nMonitor APIs, data flows, third-party service integrations and IoT device connectivity, communication protocols (MQTT, REST API).\n\nAnalyze and Troubleshoot customer problems related to app usage or device behavior device integration issues (sensors, gateways, smart devices).\n\nDetect, Resolve system/application issues impacting smart home services and perform root cause analysis (RCA) and implement preventive actions.\n\nSupport deployment by validate releases through testing before production rollout of new features, patches, and AI model updates,change management processes, maintain documentation.\n\nEnsure data quality and integrity to support reliable AI processing, identify opportunities to automate monitoring and incident response, and drive continuous improvement of AI-driven services.\n\nWork closely with AI engineers, developers, IoT teams, and cloud engineers and ensure compliance with IT security policies, support vulnerability assessments, patching, and monitor access controls.\n\nQualifications & Requirements.\n\nBachelor's degree in computer science, Information Technology, Data Science / AI (preferred) or related fields.\n\n0-2 years of experience in application/system support or IoT / Smart Home / Cloud platform operations.\n\nExperience supporting mobile application or network-related systems is a plus.\n\nExposure to AI-based features or IoT ecosystems is an advantage.\n\nKnowledge of IoT architecture (devices, gateways, cloud platforms), AI/ML concepts (basic understanding of models, inference, data flow), Smart home ecosystems (e.g., sensors, automation systems, voice assistants).\n\nAPI integration (REST, JSON, Microservices).\n\nMonitoring tools (e.g., Grafana, Prometheus, Cloud monitoring tools).\n\nDatabase (SQL/NoSQL - 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