{"id":3833827,"url":"https://alion.io/job/3cloud-operations-director-managed-services","title":"Operations Director - Managed Services","company":{"id":2437,"name":"3Cloud","domain":"3cloudsolutions.com","url":"https://alion.io/company/3cloud","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":30,"ghost_share":0.533,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:52:47Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T03:48:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!\nAt 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.\nOperations Director - Managed Services\nThe Operations Director - Managed Services at 3Cloud is a leadership role responsible for the strategic direction, operational excellence, and overall performance of our Managed Services delivery organization. This individual will drive customer satisfaction, scale delivery operations, optimize internal processes, drive software and tools ROI, and partner closely with sales, engineering, and executive stakeholders to expand our service footprint. You will be responsible for leading multiple teams across delivery, client success, and service management, while also helping evolve our offerings and engagement models to meet the growing needs of our clients.\nKey Responsibilities\nHelp define and execute the strategic vision for Managed Services operations, aligning delivery goals with 3Cloud’s broader business objectives.\nServe as part of 3Cloud’s Managed Services leadership team in coordinating services functions and client experience across service lines, focused on managed services.\nLead, mentor, and grow a high-performing team of managers, service leads, and delivery professionals.\nDrive initiatives to enhance operational maturity, scalability, and value realization across the Managed Services portfolio\nLead and support client-facing operational strategy sessions to align services with client business outcomes.\nServe as an escalation point for high-priority clients and ensure prompt and satisfactory issue resolution.\nDrive strategic growth in client accounts by identifying opportunities to expand service scope and demonstrating ongoing value.\nAct as an advisor to clients on support trends, IT operations maturity, and service performance improvements.\nOversee day-to-day delivery and performance of managed services teams, including ticket management, service delivery, software/tools and client reporting.\nEnsure alignment with SLAs, KPIs, and continuous service improvement plans.\nDrive internal initiatives to refine service delivery models, enhance client onboarding, and standardize operations.\nEstablish and track operational health metrics and dashboards to support executive reporting and forecasting.\nCollaborate with engineering and support leadership to ensure the right technical resources and skills are deployed on each engagement.\nFoster a culture of accountability, client-centricity, and continuous learning.\nPartner with the sales and solution architecture teams to define service offerings and delivery models that meet prospective client needs.\nWhen needed, represent managed services in client pitch meetings, RFPs, and renewal discussions.\nRequirements\nProject or service delivery management of multi-project programs, or a demonstrated ability to manage multiple streams of work - 5+ years exp.\nProject and program management - 8+ years exp.\nRelationship and team management - 8+ years exp.\nSix (6) or more years of progressive IT experience and four (4) or more years overseeing IT operations delivery, required\nExperience in IT strategy, business requirements gathering, IT roadmaps and advisory, preferred\nExperience in IT Service Management, Operations, or processes improvement and definition, preferred\nExperience overseeing delivery teams and measure against defined KPIs, preferred\nExperience operating in the Microsoft ecosystem and/or with the Azure platform, preferred\nDon’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.\nAt this time, we cannot sponsor applicants for work visas.\nDon’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.\nAt this time, we cannot sponsor applicants for work visas.","description_format":"text","description_chars":4902,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Consulting & Integration","Cloud Consulting & Migration","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-11-05T20:18:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-11-06T22:30:08+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":43,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/3cloud-operations-director-managed-services","json_url":"https://alion.io/job/3cloud-operations-director-managed-services.json","meta":{"generated_at":"2026-11-07T06:12:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14994,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2437},"rest":"https://alion.io/mcp/rest/get_company?id=2437"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2F3cloud-operations-director-managed-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2F3cloud-operations-director-managed-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2F3cloud-operations-director-managed-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/3cloud-operations-director-managed-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2F3cloud-operations-director-managed-services"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3833827}},{"tool":"search_jobs","arguments":{"company":"3cloudsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3833827},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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